Re: Cannot Create New User Profiles

From: David Candy (david_at_mvps.org)
Date: 04/22/04


Date: Fri, 23 Apr 2004 09:35:02 +1000


%SystemRoot%\Debug\UserMode\Userenv.log might shed some light on it.

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http://www.g2mil.com/Dec2003.htm
"Pat Fry" <pfry.dontincludethis@dontincludethis.nm.net> wrote in message news:p7ig80th523qoeiqhfhb7on6i68p9316oh@4ax.com...
> We are unable to create new user profiles on Windows XP Pro
> workstations on my client's network. The network has one Windows 2000
> server which is also the domain controller.  Most, but not all,  of
> the workstations on the network are Windows XP Pro with up to date
> Service Packs and patches. All of the XP computers have joined the
> domain.
> 
> All of the workstations can log on to the network without problem if
> the logon is done with a username that logged into the computer prior
> to some undetermined point in time. An attempt to login on that same
> computer by a domain user  who has not previously used the computer
> will result in the message :
> 
> "Windows cannot log you on because your profile cannot be
> loaded. Check that you are connected to the network, or
> that your network is functioning correctly. If this problem
> persists, contact your network administrator. "
> 
> There is actually no problem connecting to the network. Logins procede
> correctly as noted above.
> 
> In an attempt to get around the message, I logged into a workstation
> as the domain administrator (who had previously used the computer and
> had a working profile). Once in, I added the domain user to the local
> user accounts. When this is done, the "new" user can log in, but is
> initially greeted with a message along the lines of:
> 
> "Windows cannot locate your profile but will log you in using the
> default user profile..."
> 
> Once logged in everything is fine until the next time the user logs
> in. Of special concern is Outlook, which runs in Exchange Server mode
> and is able to connect immediately after the first login.. At the next
> login, the system hangs while "loading personal preferences".  On the
> third login, the login process completes, but Outlook fails to open
> giving an error message like "Outlook cannot open."
> 
> I believed there was something wrong with the W2k server and the
> netlogon share,  so I brought in a "fresh" Windows XP machine and
> joined it to the domain. Once a part of the domain, I was able to log
> in as any domain user without a problem. No messages or other
> distractions. 
> 
> There must be something wrong with profile creation on the problem XP
> machines.


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