XP restarts rather than shutting down?

From: Levarius (vvlevariusvv_at_hotmail.com)
Date: 04/21/04 

Date: Wed, 21 Apr 2004 16:50:45 -0700

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Have your Power settings been set up correctly?

Windows when it was installed takes your power setup from
the settings in your BIOS, and sometimes gets it wrong!
Occasionally it will read you power setting as APM
(Advanced Power Management) when in fact it should be
ACPI (Advanced configuration Power Interface) To see how
your system is set up do the following,

Start > Run > type "Devmgmt.msc" {Enter}

Expand the "System Devices" node

You will either see ACPI nodes or NT APM Legacy support
(NB you may need to click on View and "show hidden
devices")

If you see ACPI nodes ensure they are running correctly
and have no problems (double click them)

If you see NT APM Legacy Nodes, If they are disabled
enable them, if they are enabled, disable them.

The above is only a temporary Fix!! You will need to
ensure the power settings are correct in you BIOS, and
possibly get the latest BIOS update from the motherboard
manufacturer. After you have "flashed" the BIOS you will
need to perform a "refresh" install of Windows XP.

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Check the settings in "Power Management"

Start >Control Panlel > Power Options, and ensure
everything is set up properley.

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Also Check all Your Hardware Devices are supported by XP
http://www.microsoft.com/whdc/hcl/default.mspx

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Is a program Keeping windows up and running?

Windows XP gives all running programs 20 seconds (by
default) to close down, some older applications may need
a bit of extra time, and you can make a registry change
to allow for this.

Start > Run > type "regedit" {Enter}

Navigate to HKEY_CURRENT_USER\control panel\desktop\

Locate the WaitToKillApp timeout value and double click
it, it should be set to 20000 (dont panic this is in
milliseconds = 20 seconds) put in a higher value and
retest the system.)

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Do you have an NVIDIA graphics card? (if not skip this
section)

There is a problem with a service used by this graphics
card, in particular the "Nvidia driver helper service"

Start >Run > type "services.msc" {Enter}

Look down the list of services to find the "Nvidia driver
helper service" and double click it to view its
properties, set the startup type to "disabled" and click
OK.

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Do You use Roxio CD Burning Software? (Particularly
Version 5) It can conflict with Windows XP's built in
burning software (also roxio)

See
http://www.roxio.com/en/support/ecdc/software_updatesv5.jh
tml for updates.

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Still no Joy?

Try these links for more Info

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

You May Not Be Able to Shut Down Your Windows XP Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;320008

Computer Does Not Shut Down Properly if Selective Suspend
Is Enabled
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;315664

Computer Hangs During Shutdown or Displays a "Cannot Find
Enough Free Resources" Error Message
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;314101

Your Computer May Not Shut Down After You Upgrade to
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;313290

Windows XP Stops Responding (Hangs) During Windows
Shutdown
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;307274

Computer Hangs if USB Selective Suspend Option of USB
Mouse Is On
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;317673

Your Computer May Stop Responding When You Shut Down and
Use Only the 802.1x Protocol for User Authentication
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;311787

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