Re: Please help for my studies

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From: Henry (noemail_at_nospam.com)
Date: 04/01/04 

Date: Fri, 2 Apr 2004 03:38:46 +1200

Hi Jim,

Thank you for the post. I'm surveying a total of 500 customers across 6
software companies (so 50 customers for each company). Initially I was
planned to survey as much as 5000 customers across the globe with different
translations to my survey for non-English customers as well. With advice
from my supervisor, I scaled down the scope to 500 customers who speak
English only. My supervisor is advised me to do that for my masters level
thesis. Only when I do PhD thesis, I'll be surveying on much larger scale.
However, I'll note your point and discuss it with my supervisors again.

Yes, it's obvious that newsgroups are most cost effective customer support
tool. However, I need prove for that and I'll be getting information from
the 6 software companies those selected for this research. Additionally, I
need to know if newsgroups can provide good quality (or at least acceptable
quality) to the users. From my experience, it can but it's not enough for my
thesis.

Also, you're correct that my degree is not a pure computing degree. In fact
my degree is more flavor on Information Systems than Computer Science.
That's why I'm carrying out a research project that blends business and
computing.

Regards,
Henry
Master of Computing Student
Student ID: 1118218
Unitec New Zealand

"Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote in message
news:%23rexEy$FEHA.2944@TK2MSFTNGP12.phx.gbl...
> To get a valid statistic you will need to survey at least
> 20-30 from each group, ask your math professor about
> statistical data.
>
> Of the cuff answer is obvious, a newsgroup cost is nil, a
> server farm can be run 24/7 for the cost of one tech support
> person.
>
> For the manufacturer it is very cost effective, for the
> end-user it is as good as you usually get on the first and
> second call to customer support.
>
> Your thesis topic is more a marketing research topic than
> computing.
>
> G'day, put a lamb on the spit for me.
>
>
> "Henry" <noemail@nospam.com> wrote in message
> news:ukB8tR$FEHA.264@TK2MSFTNGP12.phx.gbl...
> | Hi Everyone,
> |
> | My name is Henry and I'm a Master of Computing student at
> Unitec New Zealand
> | (www.unitec.ac.nz). I'm currently doing my Thesis titled:
> "Utilizing
> | Newsgroups as Customer Support Tool in Software
> Development Companies". This
> | research is about whether or not Newsgroups are effective
> for providing
> | customer support with low cost.
> |
> | This is **strictly** academic, non-profit research, only
> doing it to
> | complete my degree. You are encouraged to contact to my
> institute (Unitec
> | New Zealand (www.unitec.ac.nz)) to verify my student
> details, if you ever
> | have any doubts.
> |
> | For more information about my research, please visit my
> research page:
> |
> http://hyperdisc.unitec.ac.nz/postgrad/aungn01/surveysite/home.asp
> |
> | I'm surveying the customers of software companies who use
> newsgroups to get
> | solution to their problems. I'm surveying 50 customers per
> company. However,
> | with the amount of newsgroups available at Microsoft news
> site, I'm only
> | surveying 1 person from this particular newsgroup.
> |
> | The survey is only 12 questions so it shouldn't take more
> than 5 mins or so.
> | And this survey is **totally anonymous**.
> |
> | NOTE: I would like 1 person with at least 1 year
> experience (Getting
> | solutions for their problems) using newsgroups, to answer
> my survey.
> |
> | To participate in the survey...
> | - Go to:
> http://hyperdisc.unitec.ac.nz/postgrad/aungn01/surveysite/home.asp
> | - Click on "Start Survey" on the top-left of the page
> | - Enter the User Code (pick on below)
> | - Click Continue
> |
> | Below are the user codes for 1 person...
> | 59646230-0964-4B69-9F77-561FB156D701
> |
> | If you ever had any doubts on what questions are being
> asked, you can view
> | the questions beforehand by entering "Guest-User" (without
> quotes) in the
> | User Code field and browse around the survey pages. After
> you've satisfied
> | with the questions being asked, you can use one of the
> User Codes provided
> | above and answer the survey.
> |
> | Thank you all for taking the time to even read this post.
> If anyone of you
> | can answer my survey, it'll help towards completing my
> research and I'll be
> | very much appreciated!
> |
> | Henry
> | Master of Computing Student
> | Student ID: 1118218
> | Unitec New Zealand
> |
> |
> |
> |
> |
> |
>
>

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