Re: Web CAM install damanged XP need help !!!!
From: Quaoar (quaoar_at_tenthplanet.net)
Date: 03/10/04
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Date: Wed, 10 Mar 2004 08:11:53 -0700
rstorer@cyberspace.org wrote:
> Hi all I need a real big help in solving a serious XP problem for a
> oldish Toshiba Satellite P4 Laptop.
> I recently installed USB drivers for my Fuji Fine Pix 2600 camera
> which works flawless and decided to try out the Web Cam feature on
> this thing. Now the laptop has crashed and I have no sound no DVD-ROM
> and a internal modem that wont connect online.
> Looking at device manager i have yellow markers over the DVD-ROM the
> Yamaha sound device and something called the "Plug and Play Software
> Device Enumerator". All ( Code 39 ) device not properly installed
> files missing or corrupted.
>
> Anyway this is what happened:
>
> After selecting Cam mode on my fuji a message "USB Web CAM" device
> found appeared and XP prompted me to install the drivers. I was given
> two options I can't remember which one I selected I think the left
> option (recommended setup) it then said this is an unsigned driver
> and not tested by Microsoft Windows will create backup files in case
> of the need for a system restore. I went ahead with the installation
> and it copied several files and then things went pear-shaped from
> that point on.
> I can't remember what exactly happened it went very fast but I was
> trying to get Yahoo messenger to open the Web Cam and it was refusing
> then I turned away for one sec and what flashed in front of my eyes
> for a brief moment looked like the notorious NT4 blue screen of death
> (something I see a lot on my retarded office equipment at work). The
> laptop rebooted
> and chkdsk kicked to my horror as it had found 3 or 4 crosslinked
> files and files with invalid details (file size truncated or
> something) "windows has fixed the files by copying them to a
> different location". The files in question didn't seem to be of any
> importance. I logged in and got a system message box "Windows had
> detected a serious crash do u want to send this info to Microsoft"
> huh u don't say :( Machine seemed
> to be fine well USB drivers still worked for picture downloads but I
> later found out the DVD sound and modem have stopped working.
> I tried to connect to the net but XP just gives an error message
> "Port is in use by another program" hmm strange. I went into control
> panel and ran a diagnostic on the modem seem to be responding but it
> wouldn't dial out. I'm scratching my head here was it the
> installation of the web cam drivers that screwed up the laptop or was
> something to do with the fatal crash.
> I tried to uninstall the Web Cam drivers but for some reason it wasn't
> listed in "Add/Remove"
> I remembered about the system restore and after spending more hours
> farting around the help file I managed to run the backup utility. I
> selected the date that was before I installed any of the USB drivers
> and ran the system back up. Windows rebooted and say "Sorry we cannot
> perform a system restore" I was really f****d off how can Windows say
> that when it promised to create a restore entry point.
> I'm very familiar with 95/98 but not with XP this OS was all
> pre-installed so I really dunno what to do exactly to fix it (a
> harddrive format is not an option i wanna take)
> How do I remove the yellow markers off the devices ??
> Can I just simply delete or uninstall the affected hardware and let
> windows re-detect and install the drivers ??
> should I perform this in safe mode or normal ??
> Also what exactly is the function of the "Plug and Play Software
> Device Enumerator" could this explain why the modem is failing to
> connect ??
>
> Help would be most appreciated.
>
> s/w
> Windows XP Edition with SP1
> and Norton Anti-Virus
>
> Richard S.
The webcam option is a TWAIN device I believe. WinXP does not like two
TWAIN devices connected simultaneously. If you had a scanner or another
camera connected at the time of the webcam install, this might be the
source of the problem. Remove all of the camera software and TWAIN from
Add/Remove Programs. Connect the camera, and remove it from Scanners
and Cameras. Reboot. Reinstall everything. It is also possible that
Norton interferred with the install, since it is implicated in other
reported installation problems. I've never had any difficulties with
it.
Q
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