Manufacturers and Microsoft need to work together and resolve this quickly
From: dglock (anonymous_at_discussions.microsoft.com)
Date: 03/07/04
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Date: Sun, 7 Mar 2004 11:22:45 -0800
you need to understand its not up to microsoft to try to
make its os compatable with every piece of hardware from
every maker in the world!
it is the responsibility of the manufacture of the
hardware to write drivers to work with the os!
don
>-----Original Message-----
>At first I thought my 2210 all-in-one was defective, and
I'm sure there are other consumers who will think the
same, won't do the research to find out about this
problem, and may simply return their units. After a
great deal of trouble shooting and research, I finally
found the reference to Article 320549. It's too bad that
the fix won't work for me, if I've understood it
correctly, since my computer came with XP Home/Service
Pack1 installed. I've emailed the corporate headquarters
of H-P about this. I'm pretty tired of being shuffled
back and forth between Microsoft and the manufacturers to
no avail. They all need to get together and fix this
problem. As far as only downloading the hotfix if you
consider the problem "critical"...after investing money
in an all-in-one, I don't know anyone who wouldn't
consider the problem critical. We bought our all-in-one
units in good faith, without being informed prior to
purchase there would be a compatibility problem. As a
result, the scan feature on these units is rendered
useless and worthless. All the manufacturers need to get
together with Microsoft and get a remedy to us that will
work for everyone, including those with Service Packs
already installed, sooner rather than later.
>.
>
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