Manufacturers and Microsoft need to work together and resolve this quickly

From: JCB (anonymous_at_discussions.microsoft.com)
Date: 03/07/04 

Date: Sun, 7 Mar 2004 05:11:08 -0800

At first I thought my 2210 all-in-one was defective, and I'm sure there are other consumers who will think the same, won't do the research to find out about this problem, and may simply return their units. After a great deal of trouble shooting and research, I finally found the reference to Article 320549. It's too bad that the fix won't work for me, if I've understood it correctly, since my computer came with XP Home/Service Pack1 installed. I've emailed the corporate headquarters of H-P about this. I'm pretty tired of being shuffled back and forth between Microsoft and the manufacturers to no avail. They all need to get together and fix this problem. As far as only downloading the hotfix if you consider the problem "critical"...after investing money in an all-in-one, I don't know anyone who wouldn't consider the problem critical. We bought our all-in-one units in good faith, without being informed prior to purchase there would be a compatibility problem. As a result, the scan feature on these unit
s is rendered useless and worthless. All the manufacturers need to get together with Microsoft and get a remedy to us that will work for everyone, including those with Service Packs already installed, sooner rather than later.

Relevant Pages

  • RE: Microsoft knowledge base article - 320549 (hotfix for scanning problem)
    ... s is rendered useless and worthless. ... All the manufacturers need to get together with Microsoft and get a remedy to us that will work for everyone, including those with Service Packs already installed, sooner rather than later ...
    (microsoft.public.windowsxp.general)
  • Re: fall abrupt...
    ... Microsoft can force small manufacturers to do it and they could force the big guys to do it if they wanted to. ... "John John" wrote in message ... real Windows cd's not shipped with new Windows computers? ...
    (microsoft.public.windowsxp.general)
  • Re: Does any one have a good Registry Cleaner?
    ... Your so called evidence that Registry Cleaners do/will create problems ... Microsoft is, after ... So they do allow manufacturers of other products to ... They that can give up essential liberty to obtain a little temporary ...
    (microsoft.public.windowsxp.general)
  • Re: fall abrupt...
    ... The manufacturers are selling licenses and Microsoft need only say that the CD is part of the license and that it must be included with the sale, as it now does for small OEMs and generic CDs. ... Windows cd's not shipped with new Windows computers? ... If manufacturers wanted to include a real windows cd they could and if Microsoft wanted manufacturers to include "real" Windows cd with the sale of new Windows computers it could simply make it a mandatory condition of the distribution agreement. ...
    (microsoft.public.windowsxp.general)
  • Re: Manufacturers and Microsoft need to work together and resolve this quickly
    ... Associate Expert - WinXP - Expert Zone ... It's too bad that the fix won't work for me, ... All the manufacturers need to get together ... with Microsoft and get a remedy to us that will work for everyone, ...
    (microsoft.public.windowsxp.general)