Re: Browser does not open
From: Malke (malke_at_nospoonnotreally.com)
Date: 03/31/04
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Date: Tue, 30 Mar 2004 18:29:23 -0800
John Renn wrote:
> I have a workstation that has internet access, i.e.: can
> email, FTP, etc. But when IE is double clicked it fails
> to open. Any ideas on what is going on, or do I have to
> switch to Netscape?
Unfortunately, you haven't provided enough information to get a good
answer. Do the first steps of Windows troubleshooting:
1) scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (www.security.kolla.de) and Ad-aware
(www.lavasoftusa.com). Be sure to update these programs before running,
and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
temporary and Temporary Internet Files; 4) stop unnecessary services
programs from starting with Windows - see www.blackviper.com for
services info and www.pacs-portal.co.uk/startup_index.htm for programs
info - 5) look in Event Viewer for clues.
When you are sure your computer is virus and spyware-free, if the
problem persists, please repost. Be sure to include details such as
your network settings, how you connect to the Internet, if this ever
worked, what changed between the time things worked and the time they
didn't, and what you've already done to troubleshoot.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Bruce Chambers: "Re: activation problems!!!!! pls chk this one NOW HURRY"
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