Re: COMPLAINT
From: NobodyMan (none_at_none.net)
Date: 03/31/04
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Date: Tue, 30 Mar 2004 20:48:31 -0500
On Tue, 30 Mar 2004 00:11:06 -0800, "Georges Kriemadis"
<anonymous@discussions.microsoft.com> wrote:
>On Monday 26.03.2004 I checked the Windows XP site and
>found no critical updates. However, Windows XP checker
>recommended two driver upgrades. One for the ATI driver
>and two the sound card driver. I chose both. Since that
>moment my problems started! I get random freezing of the
>computer. Nothing works anymore and I have to reboot
>every time. The error report attributes this to the ATI
>driver. I tried to contact Microsoft by email to no
>avail. Their support site has become so cumbersome, so
>user unfriendly, so remote and distant from the consumer
>that one does not even want to continue asking for
>support anymore. Nobody can even complain to them
>directly, let alone get descent help. Their on-line tech
>support refers me to the ATI site to get support from
>them. When I tried to get online support and entered the
>product ID required they referred me back to the hardware
>manufacturer because the software is OEM. After all it
>was on the Microsoft site that the driver upgrade was
>recommended and installed. I want to complain not because
>I like it but because it is after their recommendation
>(on-line checker) that I upgraded the ATI driver which
>now gives me endless problems. It is unacceptable! And it
>is even more aggravating that one cannot even have direct
>access by email to them and tell them how arrogant they
>have become.
Were you having any problems with the old driver? Was there any "new"
features on the newer driver that made you upgrade?
You have just learned the lesson about not frivously updating what may
not need to be updated. If the old drivers were fine, and the new one
didn't provide any new functionality that you can't live without, then
don't use it. Upgrading for the sake of having the latest "thing" is
a just plain dumb thing to do.
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