COMPLAINT
From: Georges Kriemadis (anonymous_at_discussions.microsoft.com)
Date: 03/30/04
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Date: Tue, 30 Mar 2004 00:11:06 -0800
On Monday 26.03.2004 I checked the Windows XP site and
found no critical updates. However, Windows XP checker
recommended two driver upgrades. One for the ATI driver
and two the sound card driver. I chose both. Since that
moment my problems started! I get random freezing of the
computer. Nothing works anymore and I have to reboot
every time. The error report attributes this to the ATI
driver. I tried to contact Microsoft by email to no
avail. Their support site has become so cumbersome, so
user unfriendly, so remote and distant from the consumer
that one does not even want to continue asking for
support anymore. Nobody can even complain to them
directly, let alone get descent help. Their on-line tech
support refers me to the ATI site to get support from
them. When I tried to get online support and entered the
product ID required they referred me back to the hardware
manufacturer because the software is OEM. After all it
was on the Microsoft site that the driver upgrade was
recommended and installed. I want to complain not because
I like it but because it is after their recommendation
(on-line checker) that I upgraded the ATI driver which
now gives me endless problems. It is unacceptable! And it
is even more aggravating that one cannot even have direct
access by email to them and tell them how arrogant they
have become.
This message is sent on this site in the hope that
somebody at Microsoft will notice it and who is not so
arrogant to service the public who after all made
Microsoft what it is today. This whole incident is
outrageous!
Georges Kriemadis
Fax: +1-973-4538195, Email: dfr8@iafrica.com
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