Re: Lockups - just shoot me...

From: J.C. Hornbeck [MSFT] (jchornbe_at_online.microsoft.com)
Date: 03/29/04


Date: Mon, 29 Mar 2004 14:33:25 -0600

If it hard locks then it's either a driver or hardware issue, but then it
sounds like you already know that. I recently lived through this same kind
of thing so I'll let you know what I found out. On my system, when I would
play certain games it would drop out to the desktop, sometimes after a few
seconds, sometimes after a few minutes. Also, sometimes it would hard hang
and sometimes it would just reboot all on its own. You never really knew
what you might get. No other applications would do this so it had to be a
software issue, right? Nope. I did a parallel install of Windows XP and it
did the same thing. I tried changing video cards, heat sinks, the power
supply, the CPU, everything, but I still had the same problem. To make a
long story short, it turned out to be a bad capacitor on the motherboard. I
replaced the motherboard and since then have experienced ZERO issues running
any game or application. The motherboard manufacturer was even nice enough
to repair my original board free of charge.

After fighting this more times than I can count and then experiencing it
myself, any time someone tells me their application or game randomly drops
to the desktop with no error, the system hard locks, or it spontaneously
reboots I always suspect a hardware issue first and I'm almost always right.
When I'm not then it's usually a third party driver issue.

-- 
J.C. Hornbeck, MCSE
Microsoft Product Support
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"Tom Richards" <newsgroups@brainsturgeonSPAM.com> wrote in message
news:%23ru2Y45EEHA.3576@tk2msftngp13.phx.gbl...
> Posting an update on my ongoing dilemma:
>
> Machine is a Gateway Performance 1500, circa winter 2000, with a P4 1.5
cpu
> and 384 MB of RDRAM. For the past 3 months it locks up. The lockups
feature
> no error messages, nothing in Event Viewer and no blue screen of death.
I've
> done 2 clean installs of XP Pro. I've had every piece of hardware out of
the
> machine (including the cpu, hard drive(s), sound and video cards) with the
> exception of the nic card and the mobo. I have a replacement mobo on order
> from Gateway and will get it in a couple weeks. I've disabled my second
hard
> drive too - no help. I replaced my usb printer cable - nope. I've replaced
> my scanner cable and pretty much disabled the acanner...um, no. I've
removed
> the old dialup modem - no relief. I've tried every software fix
imaginable.
>
> But a new symptom has presented itself and maybe, just maybe, someone can
> post back with an answer? After a lockup, my visited links in IE have
> returned to their unvisited color - a real nuisance. I'm ready to throw
this
> thing out the window. So is the link thing THE clue that will provide THE
> answer?
>
> -- 
>
> Tom Richards
> email@brainsturgeonSPAM.com
>
>
>


Relevant Pages

  • Re: Lockups - just shoot me...
    ... If it hard locks then it's either a driver or hardware issue, ... reboots I always suspect a hardware issue first and I'm almost always right. ... When I'm not then it's usually a third party driver issue. ... I have a replacement mobo on order ...
    (microsoft.public.windowsxp.hardware)
  • Re: Lockups - just shoot me...
    ... If it hard locks then it's either a driver or hardware issue, ... reboots I always suspect a hardware issue first and I'm almost always right. ... When I'm not then it's usually a third party driver issue. ... I have a replacement mobo on order ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: stuff-uk.net - - Horrible service, AVOID THEM!!
    ... If I want to argue that it is a supplied driver and not hardware problem, then I want evidence to show that it most likely is. ... There can then be no argument about a repair or replacement being acceptable - unless they are offering to repair or replace the driver and not the hardware.. ...
    (uk.comp.vendors)
  • Re: Procedures after replacing cpu
    ... I found a replacement on ebay and will be installing it soon. ... An OS reinstall is to account for changed - meaning DIFFERENT - hardware, ... the hardware manager. ...
    (microsoft.public.windowsxp.hardware)
  • Re: [SLE] Replacing a Motherboard
    ... > prepare the OS for the replacement? ... it's likely your SuSE installation will take the ... the full breadth of hardware. ... kernel you were using unusable. ...
    (SuSE)

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