Re: can't send outgoing emails

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Malke (malke_at_nospoonnotreally.com)
Date: 03/27/04 

Date: Sat, 27 Mar 2004 07:23:47 -0800

John Barnett - MVP wrote:

> Zack you don't need to be on a network, it may simply be a problem
> with your ISP's server and nothing to do with your machine.
> However, you may like to check your email account details again.
> Especially the 'smtp' entry. Isp's do have different ways of entering
> details into the pop3 and smtp boxes. For example:
>
> myisp.com or smtp.myisp.com
>
> Another thing worth checking is whether your isp requires your account
> to be authorised before allowing emails to be sent. If this is the
> case you will need to tick the 'my isp requires authorisation' option.
>
Since you didn't say what you have already done to troubleshoot, please
do the usual Windows troubleshooting; i.e., scan with a current
(post-2002 version using updated definitions) antivirus and remove any
spyware. For spyware removal, use the free programs Spybot S&D
(www.security.kolla.de) and Ad-aware (www.lavasoftusa.com). Be sure to
update these programs before running them, and run them both since they
complement each other. It is useful to run av and spyware scans in Safe
Mode in case malware is actively running in normal mode.

Also, check your port settings for smtp and be sure that some malware
hasn't set a proxy. The usual port for smtp is port 25.

Malke 

-- 
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

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