Re: Critical fault, but no detail from Viewer.
From: Quaoar (quaoar_at_tenthplanet.net)
Date: 03/26/04
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Date: Fri, 26 Mar 2004 08:51:07 -0700
Gerry Abbott wrote:
> Im getting fatal error on startup, and again some time later. Second
> one crashes the system and gives me a blue screen with various advice
> notices. Have to reboot to start after this. First one just gives me
> an error report.
>
> Having difficulty tracking the cause, because
> 1. when i run msinfo32.exe from start, I get a system information
> window, but no text in it.
> 2. when i look at the event viewer, i see the error, its mostly event
> 7000, in service control manager, but cannot get anymore detail by
> double clicking the the entry.
>
> History
> Upgraded from 98se two weeks ago.
> Had some teething troubles, but ironed them out. System was stable
> and since then no change to hardware/software. Yesterday started to
> get crashes in some graphic intensive applicaitons.Then today, more
> frequeny crashes in all applications.
>
>
> Here's what i've done so far,
> 1.disabled video and audio acceleration
> 2. changed display driver
> 3. disabled level2 cache
> 4. Installed another graphic card.
> 5. Checked system/hardware/device manager, and all items are working
> 6. My vvent log service is active under the services list from the
> administrative tools, and the write event is clicked under the system
> failure tab of the start up and recovery
>
> So first step is to get the error tracking data working, and
> sysinfo32. Does this suggest that there is a problem with my windows
> sercvices?
>
> The error message i got is
> Stop 0x0.....8E, (0xC0...5,0xBF872260, 0xB258FC8,0x0.........
> Win32k.sys Address BF872260 at BF800000
>
> Any advice welcome, struggling to find a way to start solving this one
Stop Errors: http://kadaitcha.cx/stop_err.html#8e
Specific to 8E:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddtools/bccodes_59k7.asp
Specific to 0xC...05:
0xC0000005: STATUS_ACCESS_VIOLATION A memory access violation occurred
WinXP is much more physically demanding of RAM than is Win9x, and the
error might be a failing RAM module, for which memtest (google it) is
the diagnostic of choice.
WinXP is much more physically demanding of HD also. To check HD run
from a command prompt, type:chkdsk[space]>c:\chkdsk.txt[enter].
Checkdisk will run and log its results to c:\chkdsk.txt, which can be
opened with notepad. I would also run from a command prompt, type:
sfc[space]/scannow[enter]. System file checker will replace any damaged
or missing system files.
Any event viewer repeating warnings or failures should be taken
seriously. Many warnings are simply notices that a services or device
did not start, but others can point to continuing problems, particularly
disk write or write-back errors. Any Device Manager yellow or red
device problems should be taken seriously and corrected.
Stop errors are often caused indirectly by inappropriate drivers and
other seemingly unrelated problems so diagnosis can be difficult.
Q
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