Re: Norton Anti Virus

From: Menno Hershberger (mhersh22_at_hotmail.com)
Date: 03/25/04 

Date: Wed, 24 Mar 2004 18:44:46 -0800

"HELP HELP" <anonymous@discussions.microsoft.com> wrote in
news:e70801c4120d$c9451880$a001280a@phx.gbl:

> Since upgrading to XP Norton 2003 will not work. Keeps
> giving me an error message 1606 could not access network
> location....... Cannot uninstall or reinstall NAV.
> Please help.
>
If you didn't uninstall NAV before you upgraded, then you've got some
work to do. Symantec has a utility that is supposed to remove the old
installation, but I never had much luck with it. Hopefully, you don't
have other Symantec products installed... that'll make it a little bit
easier. The hard but sure way to do it is:
1. Search for every folder on your drive that has "Symantec" or "Norton"
in it and delete it. Make sure you get the one under Documents and
Settings - All users - Application Data.
2. Then search the registry for all references to Symantec or Norton and
delete all they keys, values, etc. Make sure you create a restore point
or at least back up your registry before you start. This step takes a
LONG time as there are a zillion references in the registry.
3. Then install from scratch... you shouldn't have any problems then.
   I arrived at this procedure after several visits to the Symantec
support site. I have a helluva time finding stuff on that site, but
somewhere I found the procedure above and used it to get myself out of
the same predicament,
   Maybe someone else has an easier solution. If they do I wish I'd known
about it before I ran into the same problem.
   Bottom line is, XP requires a fresh install of NAV. Installations
from a previous operating system won't work and if they aren't removed
*before* the upgrade, you can't reinstall in XP without a lot of pain. 

-- 
   There are 3 kinds of people: Those who can count & those who can't.

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