Re: Can't download updates

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From: Cerridwen (cerridwen_at_celticnet.com)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 14:25:14 -0000

Maurice N wrote:
> Cerridwen wrote:
>> I have Googled and Googled this until I have RSI and my head hurts -
>> I've tried everything suggested by both Kelly and Doug - but nothing
>> resolves this.
>>
>> Basically what happens is this: -
>>
>> I can select what updates I wish to download and add them to the
>> download list. However, when I hit the "Install Now" button - nothing
>> happens (and I do mean nothing - no errors, nothing). I've disabled
>> my AVP/firewall, nothing. I've rebooted - nothing. As far as I know
>> I've changed nothing since it last worked.
>>
>> Windows XP Pro with SP1.
>>
>> Any ideas?
>
> I can't readily see what other posts you have. And this is a very
> quick note....So:
> Be certain to look at your Windows Update log. (rule #1)
> If no joy or solution here, make use of the windowsupdate newsgroup.
> (rule #2).

D'OH!! Good point <HHIS>. Log is empty.

> btw, Be sure to tell others whether (a) the download starts, (b) you
> get & use the EULA prompt, (c) does the install phase begin?
> Meaning "at which phase" is the "failure"?

I would have thought that "clicking the Install now button and nothing
happens" covers this. No EULA, no download nothing.

> The following is not a cureall, but rather a general checklist. Do
> check your log. Do use the Troubleshooter.
>
> You absolutely MUST set your date to the current month-day-YEAR.
> Having your pc's date way off is *guaranteed* to cause you a problem
> at update website. The process does use the date & time to do some
> checking.

Clock is correct - do my posts appear correctly stamped to you? Should have
a zero offset.

> Make very sure this pc & Windows has the correct month/day/year AND
> local time.
>
> Recheck your Security & Privacy settings AND the ADVANCED settings
> in Internet Explorer browser.

Done and done.

> 1. In Internet Explorer> Tools, click Internet Options, and then
> click Languages....
> If this box is empty, add at least one language -- your usual
> national language.
> If you happen to have 2 or more, move English up on this list.

Done

> 2. Disengage your Discussion Bar in Internet Explorer: Click View
> on main IE menu.
> Point to Explorer Bar. If "Discuss" has a check mark, click Discuss
> to *remove the check mark* and clear it.
> You may note, if the discussion bar is active, it would appear near
> the bottom of IE window.

Not active.

> 3. I. E. Tools >Internet Options > Advanced Tab > (scroll down
> thru the list)
>
> These are "some" of the items that I do have CHECKed (selected):
> Under HTTP 1.1 settings --
> Use HTTP 1.1 (ON / Selected)
> + Enable / check to use HTTP 1.1 with proxy servers ****
> <<----
>
> and under Security :
> Clear (un-check) the check box next to "Check for server
> certificate revocation" . ( *OFF* )
>
> *Uncheck* Require server verification. ( * OFF * )
>
> Use SSL 2.0 (ON / selected)
> Use SSL 3.0 (ON)
>
> 4. Internet Explorer > Tools > Internet Options > Connections Tab
> Click on LAN Settings > * Uncheck* the Automatically detect
> settings.
> Make sure _no other_ settings on this screen are enabled.

Exactly the same for me

> 5. Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
> Clear (un-check) "Require server verification (https:) for all sites
> in this zone" to *clear* the selection.
>
> In the "Add this Web site to the zone:" field, add these entries to
> list of "Trusted Sites" --
>
> type
> http://www.download.windowsupdate.com (click Add)
>
> http://v4.windowsupdate.microsoft.com
>
> http://windowsupdate.microsoft.com
>
> https://windowsupdate.microsoft.com
>
> http://download.windowsupdate.com
>
>
> Click OK. Apply changes.
>
> - - - -
> Make sure you are not *disabling* any scripting capabilities in I.E.
>
> Recheck ActiveX acceptance. Instead of disable, try using "prompt".
>
> On the SECURITY Tab > Custom level button > recheck all entries
> under Settings. Review items that you may have disabled.
>
> You need to be sure to delete your temp internet cache files on a
> regular & consistent basis.
> I.E. Tools>Internet Options >Advanced --scroll list.
> Advanced Tab>>Security sub-section:
> "Enable" (click on to activate or tick) "Empty Temporary Internet
> Files folder when browser is closed".
>
> Apply changes to I.E. & exit out of it. Then retry Windows Update.
>
>
> Windows Update problems should be posted into newsgroup **
> microsoft.public.windowsupdate **
> This link is for your Outlook Express
> news://msnews.microsoft.com/microsoft.public.windowsupdate
> or if other newsreader
> nntp://msnews.microsoft.com/microsoft.public.windowsupdate
>
> Use Notepad to open & look at the log file. Look at the bottom of it.
> C:\Windows\Windows Update.log
>
> Look at these pages at MS, scan & scroll down to appropriate
> section.
> Windows Update Troubleshooter at MS
> http://v4.windowsupdate.microsoft.com/troubleshoot/

I have noticed that it's very slow connecting to the WU server anyway, so
I'm wondering if this is a server issue. I'm not joking - takes about 5
minutes and I have a 1Mbps connection!

Everything seems to be in order this end...I give up! GRR!! If everything
was supported, I'd switch to Linux permanently!

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