Re: repairing XP

From: Jo Smith (anonymous_at_discussions.microsoft.com)
Date: 03/16/04 

Date: Mon, 15 Mar 2004 16:56:34 -0800

Malke:
Yes, I understand the process and difficulties.

I have already checked the ram and hard drive. Now, I
want to repair Windows.

Thus, my request.

Thus far, HP tech support has been un-responsive to
email.

Sincerely,

Jo

>-----Original Message-----
>Jo Smith wrote:
>
>> Malke:
>> Originally, the error message appeared at boot. After I
>> replaced the file, the message no longer appears at
boot,
>> but it appears, sometimes, when Outlook Express is open
[
>> not opened, but when it is open ].
>>
>>
>> userinit.exe - Bad Image
>> App or DLL c:/windows/system32 Winspool.DRV is not a
>> valid windows image.
>>
>> I'll post the printer information, when I obtain it.
>>
>In this case, unless you or your friend can do hardware
diagnosis, I
>highly suggest that your friend take the machine to a
good local
>computer repair shop. I would definitely want to test the
hard drive
>and the RAM. Here are my generic hardware troubleshooting
steps:
>
>1) open the computer and run it open, cleaning out all
dust bunnies and
>observing all fans (overheating will cause system
freezing); 2) test
>the RAM - I like Memtest86 from www.memtest86.com - let
the test run
>for an extended (like overnight) period of time - unless
errors are
>seen immediately; 3) test the hard drive with a
diagnostic utility from
>the mftr.; 4) the power supply may be going bad or be
inadequate for
>the devices you have in the system; 5) test the
motherboard with
>something like TuffTest from www.tufftest.com. Testing
hardware
>failures often involves swapping out suspected parts with
known-good
>parts. If you can't do the testing yourself and/or are
uncomfortable
>opening your computer, take the machine to a good local
computer repair
>shop (not a CompUSA or Best Buy type of store).
>
>In my opinion, this is not a problem that will be easily
fixed except by
>having hands on the machine. Trying to do it third-hand
via Usenet
>posts will be very difficult.
>
>Malke
>--
>MS MVP - Windows Shell/User
>Elephant Boy Computers
>www.elephantboycomputers.com
>"Don't Panic!"
>.
>

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