Re: Why to never buy Symantec/Norton products

From: Cerridwen (cerridwen_at_celticnet.com)
Date: 03/15/04 

Date: Mon, 15 Mar 2004 11:24:04 -0000

Big Mac wrote:
> Re: Norton firewall wont install without errors
>
> "MARGARET" <anonymous@discussions.microsoft.com> wrote:
>> Have you ever tried to get support from Symantec. I have
>> been trying to get help from them since March 5th with no
>> replies yet. What kind of support is that. I am the only user
>> on the computer so I am the administator. Very frustrating
>
> As a user of Symantec products who uses these successfully -
> SystemWorks 2004, Norton Ghost 2003, and Norton Personal Firewall
> 2004, you'd think I'd jump to Symantec's defense, right? Well I am
> no going to defend them. I am darned lucky these programs work. They
> seem to work well too with my 2.1 GHz Athalon.
>
> But I did have a problem with updates with SystemWorks 2003 and it was
> tough luck - I wasn't going to pay "$29.95 per incident" to call them.
> I just happened to upgrade to 2004 because the thing was on sale and I
> got double rebates back, and it included the Personal Firewall too
> with it, so I took a $15 chance, otherwise I would have never touched
> a Symantec program again. BTW, the Personal Firewall would not let me
> view web pages with Earthlink dial-up, so i was out of luck there too.
> Only now it works since I am with Comcast cable.
>
> *** OK you Microsoft people who read this newsgroup:
> It's about time you stopped being soft on Symantec (you need to just
> come out and say their support completely sucks). It's about time to
> start to post all over your websites and wherever that "Symantec
> supports COMPLETELY sucks worse than anything else BY FAR" and to
> advise people to not buy their stuff only because of this - not that
> their products are bad for most people - only because of the
> OVERWHELMING sucky support issue.
>
> No voice tech support unless you pay mucho. And email support - HA!
> I can't find it, but people tell me it is buried somewhere. But even
> then it takes 4 weeks for an answer if they ever get one. And zero
> Usenet support. Not even a user based Symantec newsgroup with XP
> included in it.
>
> All they have is a website devoted to probs you might have, but if it
> ain't covered, OR if you are not technically minded as many people
> are not, you are s#%t out of luck.
>
> I just don't see hoe Symantec gets away with it.
>
> Big Mac

There's another very good reason too, Mac. Visit the Publisher group to
learn more.

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