Re: Windows won't load
From: Malke (malke_at_nospoonnotreally.com)
Date: 03/14/04
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Date: Sun, 14 Mar 2004 12:59:24 -0800
mark H wrote:
>
>>-----Original Message-----
>>anonymous@discussions.microsoft.com wrote:
>>
>>>
>>>>-----Original Message-----
>>>>Mark H wrote:
>>>>
>>>>> One of our computers won't boot up, the error message
>>> we
>>>>> get is:
>>>>> Stop: c0000218 registry file failure
>>>>> The registry cannot load the hive file
>>>>> \systemroot\system32\config\software
>>>>> or its log or alternate
>>>>>
>>>>> Beginning dump of physical memory
>>>>> Physical memeory dump complete
>>>>> Contact your system administrator or technical
> support
>>>>> group for further assistance.
>>>>>
>>>>> I assume everything is lost and I need to clean off
> my
>>>>> hard drive, then re-install windows. Would that be
>>>>> correct? Pointers would be appreciated. This is
>>> Windows
>>>>> XP home edition.
>>>>
>>>>No, I don't think you should assume that all is lost.
>>> Here is a link to
>>>>a MS KB article with instructions for recovering from a
>>> registry
>>>>failure:
>>>>
>>>>http://support.microsoft.com/default.aspx?scid=kb;EN-
>>> US;307545
>>>>
>>>>Try this first. If you need more help, post back.
>>>>
>>>>Malke
>>>>--
>>>>MS MVP - Windows Shell/User
>>>>Elephant Boy Computers
>>>>www.elephantboycomputers.com
>>>>"Don't Panic!"
>>>>.
>>>>Hello Malke
>>> Thank you for your response. Using the Recovery
> Console
>>> on the setup CD, I was able to Copy c: the 5 registrys
>>> and delete C: the 5, but could not copy
>>> c:\windows\repair\.... as directed in the article for
> any
>>> of the 5. I got a message that those could not be
>>> found. Thus, windows XP would not restart. Ideas?
>>>
>>
>>Test for hardware faults, starting with RAM and then
> hard drive. Post
>>back if you need help doing hardware testing.
>>
>>Malke
>>--
>>MS MVP - Windows Shell/User
>>Elephant Boy Computers
>>www.elephantboycomputers.com
>>"Don't Panic!"
>>.
>>
> Hi again Malke. Yes I dould use help. i can only get in
> using Recovery Console and have never used that before.
> I have a list of commands, but I do not see anything that
> would check hardware. Thank you again.
Here are generic troubleshooting steps for hardware:
1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).
Good luck,
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Pete: "reinstall xp"
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