Outsoucing - A Horror Story With a Happy Ending
From: spread the word (anonymous_at_discussions.microsoft.com)
Date: 03/12/04
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Date: Thu, 11 Mar 2004 19:22:04 -0800
if you get any error codes , messages, just do a google.com
search to resolve the error hopefully..just put " " on
either side to search for it only..
by the way the standard answer from india tech support is
do a repair , system restore,, or reinstall. don't they
ever use microsofts reference pages?.
>-----Original Message-----
>This morning, I turned on my computer, and received an
error message:
>"NTLDR is missing. Press any key to restart". After
several attempts at
>pressing the "enter" key and getting the same message,
rebooting several
>times and getting the same message, I called Dell Phone
Support.
>
>
>
>The technician somewhere in India told me that this was a
relatively common
>problem, and required reinstalling the file in the I386
folder. He then
>went through a long sequence of steps to try to reinstall
the file from the
>Windows XP reinstallation CD. He kept running into
problems, getting the
>message "Access denied" when we tried accessing the I386
folder.
>Eventually, after about an hour on the phone, he told me
that several files
>had been corrupted, and the only thing left to do was to
re-format the hard
>drive, reinstall windows, and try to rebuild the system.
I was told that
>the process requires about 2 - 3 hours to complete.
>
>
>
>I decided to do so using a local computer servicing
company which had
>previously installed Ghost and made a backup image of my
hard drive. I
>started out by explaining the NTLDR error message. The
following is a
>nearly verbatim transcript of our conversation"
>
>
>
>Local Tech: "Do you have a floppy in the floppy drive?"
>
>
>
>Me: "No --- Wait a minute - yes I do! I guess I should
remove it?"
>
>
>
>Local Tech: "Yes, then reboot"
>
>
>
>Me: "It's booting correctly - Is that what the problem was?"
>
>
>
>Local Tech: "Yes - That's the message you get when you
try to boot from the
>floppy drive - It's a standard cryptic MS error message.
>
>
>
>So how to I rate the advice the Dell Indian technician
provided?
>
>
>
> 1.. Not only didn't he know the simple and apparently
obvious solution to
>what is an extremely common problem - a badly designed
Windows XP error
>message.
>
>
> 2.. Not only did he waste an hour of my time on a
fruitless exercise when
>a knowledgeable tech could have solved the problem in ten
seconds.
>
>
> 3.. But - if I had blindly followed his advice, I would
have at best, lost
>all the programs, data files and everything else I've
added since purchase.
>
>
>To summarize - this incident has severely shaken my faith
in the quality of
>Dell support service, I should mention that when I told
the local tech of
>the procedure that the Dell support tech had followed, and the
>recommendation he gave - the local tech told me "those
guys don't know very
>much - they just follow scripts, and rush you into
replacing equipment and
>software."
>
>
>--
>PT
>
>
>.
>
- Next message: Malke: "RE: cant run application in dos from bootup"
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- In reply to: PT: "Outsoucing - A Horror Story With a Happy Ending"
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