Re: Installing windows XP 64 and not installing drivers

From: Mike Brannigan [MSFT] (mikebran_at_online.microsoft.com)
Date: 02/17/04 

Date: Tue, 17 Feb 2004 21:56:57 -0000

"newcomer" <anonymous@discussions.microsoft.com> wrote in message
news:F3172B53-9B11-438F-AC00-D7749BA063D3@microsoft.com...
> When I purchased my computer a few months ago (I purchased it from Falcon
NorthWest), I was asked to register it with AMD so that they would send me a
evaluation copy of Windows XP 64-bit OS when available. Well, a few days
ago it arrived. Perhaps I am wrong but I thought the reason they sent me
this new and improved operating system would be to show off their processor
and its superiority over 32-bit systems. As I said earlier, there are many
drivers that it did not install and consequently I can not use this O.S. I
can not access the internet, listen to my CD's or view my DVD's for there is
no sound. I have tried looking at my sound card and motherboard
manufacturer (ASUS SK8V) to see if they had any 64-bit drivers but there is
no mention of them in their website.
>
> As a costumer, I certainly was glad to receive the O.S. from AMD but what
good does it do if it is crippled by its inability to use my system the way
it was intended?. Although I agree that the responsibility to ensure that
there are new and updated drivers falls on the manufacturers, Microsoft does
not look good if their software doesn't deliver as promised when it is sent
to the customers to "improve" their systems.

newcomer,

You purchased a system from Falcon NorthWest composed of a number of
hardware devices and containing an AMD processor.
AMD may well have asked all the stores selling AMD64 powered systems to get
the customers to register the machines so that they could ship you an eval
of the beta (pre release) version of the OS to support their new CPU.

HOWEVER just as if you had built the machine yourself AMD have no idea what
hardware is in it and the driver list is still very much at the mercy of the
hardware vendors for all the "bits" in your PC getting the AMD64 drivers
written tested and certified if they are to ship with the OS.
AMD like ourselves have no way of knowing what was in the PC you purchased.
Your decision to use a pre release OS whether supplied by AMD or whoever
made no guarantee to being able to run on your system from Falcon NorthWest.
Again the onus is on you to ensure you have device drivers for all your
hardware before you install another operating system particularly a pre
release one.

I'm sorry you have not had a great experience with this pre release
operating system.
But hardware compatibility and ensuring your system is supported by the OS
is a shared responsibility. 

-- 
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"newcomer" <anonymous@discussions.microsoft.com> wrote in message
news:F3172B53-9B11-438F-AC00-D7749BA063D3@microsoft.com...
> When I purchased my computer a few months ago (I purchased it from Falcon
NorthWest), I was asked to register it with AMD so that they would send me a
evaluation copy of Windows XP 64-bit OS when available.  Well, a few days
ago it arrived.  Perhaps I am wrong but I thought the reason they sent me
this new and improved operating system would be to show off their processor
and its superiority over 32-bit systems.  As I said earlier, there are many
drivers that it did not install and consequently I can not use this O.S.   I
can not access the internet, listen to my CD's or view my DVD's for there is
no sound.   I have tried looking at my sound card and motherboard
manufacturer (ASUS SK8V) to see if they had any 64-bit drivers but there is
no mention of them in their website.
>
> As a costumer, I certainly was glad to receive the O.S. from AMD but what
good does it do if it is crippled by its inability to use my system the way
it was intended?.  Although I agree that the responsibility to ensure that
there are new and updated drivers falls on the manufacturers, Microsoft does
not look good if their software doesn't deliver as promised when it is sent
to the customers to "improve" their systems.