Post-XP Pro upgrade CD-RW woes
From: Ivor Durham (ivor.durham_at_webprint.com)
Date: 02/26/04
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Date: Thu, 26 Feb 2004 15:14:38 -0800
After upgrading my Dell Inspiron 7500 from Windows Professional 2000 to
Windows XP Professional I have had no luck burning CDs. I have installed all
available updates from Microsoft:
- I can play audio CDs without a problem on my Plextor 12/10/32 SCSI
external CD burner via an Adaptec SlimSCSI CardBus controller. It is the
only device on the SCSI chain and has internal termination set.
- Native XP CD burning writing fails almost immediately with the "Wizard
failed to complete" message. The device property is set to enable writing
and I enabled the IMAPI CD Burning service before the attempts. However, the
service stops after a few minutes; setting it to "Automatic" starting
doesn't help. The event log doesn't seem to indicate why the service stops
or why the burning attempts fail, so I don't know where to begin to diagnose
this.
- Retrospect 6.5 appears to write CDs ok (via NT SCSI pass through) but has
started reporting "error -206" errors (dirty heads, bad media etc.) when
verifying the written CDs. The Roxio help suggests that error -206 may also
mean a timeout talking to the device. After this I tried switching the SCSI
termination to external, but that didn't help either.
- Easy CD & DVD Creator Platinum 6.5 required that it be uninstalled and
re-installed after the XP upgrade. After the re-installation, the re-boot
blue-screens; I had to use the last known good configuration to boot again.
One installation attempt of EZCD caused both the internal CD reader and
external CD burner to become unusable. I used a restore point to back up the
system to its earlier state. However, the restore didn't re-enable access to
the internal and/or external CD devices. I had to delete the UPPERFILTERS
and LOWERFILTERS registry keys per the Microsoft Tech. Note and re-install
the upgrade to get a working system again.
I am pretty desperate for some knowledgeable guidance on what the core
problem with the CD-RW device might be or how to further diagnose it. I have
so many applications, many downloaded over time, that a clean installation
and re-installation of the applications is a highly undesirable option.
Thanks in advance for any insights.
Ivor Durham
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