Re: Printer problems in XP
From: Stephan (ask-me_at_kilroy.wuz.here)
Date: 02/23/04
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Date: Mon, 23 Feb 2004 18:05:23 -0500
get there www.hp.com, search for hp laserjet 4100n.
they have a troubleshoot page.
"Dorset" <anonymous@discussions.microsoft.com> wrote in message
news:66668B4F-0213-474E-AE64-0EA52D4A9395@microsoft.com...
Hello,
I have an XP Pro machine which has been working fine until now.......I have
a network printer (on a print server) which is working for others in the
office. I deleted the printer and connected to the printer again. It asks if
you would like to download the drivers from the print server. You select yes
but it then asks for the location of the drivers. I downloaded the drivers
(for an HP Laserjet 4100n) and stored them locally. I selected the folder
the drivers for XP are in and it installs the drivers. However when you try
to send a test print it says that the Operation could not be completed.
I have manually removed the drivers from the registry and from the
c:\WINDOWS\system32\spool\drivers\w32x86\2 folder and still it does not
work. I have tried another network printer, this time an HP Laserjet 4000
and a Richo and both work fine. It seems to be just this one printer.
(Others are not having the same problem). I do not want to rebuild the
machine as it will takes days to rebuild if it is something simple.
If anyone can make any suggestions I would appreciate it very much.
A techie in need of some help.
Regards,
Dorset
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