Re: Windows Fails?

okay between bouts of pulling my hair, following instructions and mumbled
curse words I am still broken ggrrr! I have tried all the above faithfully,
everything and still it says that it is not compatable with my version of
windows, even though it is and it worked before. I have tried everything in
my own personal bag of tricks, so willing to keep trying yours please. Thanks
alot for the help, really.

"Jimmy S." wrote:

Hi Xanadurose,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Xanadurose Wrote:
=================
| Thanks really, I did everything and it still fails. I keep getting the same
| report, that my version of windows is not compatable with sims 2. I have the
| lastest updated version of Microsoft Windows XP Professional Service Pack 2
| (build 2600) It says the compatablity results fail. Now when I went
| through everything like you said, when i did the info report on Seasons, it
| said that it passed? So it is only between Sims 2 and windows. I really have
| no idea how to fix this. System restore doesn't fix the problem. Neither does
| uninstalling since it won't allow a reinstall after, not even in safe mode.
| Even though it let me install seasons, it crashed at start.
|
| So i still need help please. Thanks
|
| "Jimmy S." wrote:
|
|| Hi Xanadurose,
||
|| Since it was working before you installed and uninstalled the
|| expansion pack, some pieces of it might have been left over.
||
|| Here's how to uninstall a game when using Add-Remove programs fails:
||
|| Step A: Start your computer in Safe Mode by holding down the F8 key.
||
|| Step B: Reinstall the game to the same folder it was installed to originally,
|| and then try to uninstall it again using Add-Remove programs. If
|| that fails, delete it's folder and any save games in My Documents.
||
|| Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
|| game, delete them: http://www.majorgeeks.com/download460.html
||
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
||
||
|| Xanadurose Wrote:
|| =================
||| Hello and thanks. Yes I do meet them, I have been playing it for awhile now,
||| but I did a system restore already and it still won't read. The report says
||| that my windows is not compatable with Sims 2 but it really is. So windows
||| won't let it run or reinstall.
|||
||| Do I need to do a repair on my XP? Or will that make no difference? At a
||| loss truly. I have no idea how to make them "see" each other as compatable?
||| But my sims1 and all other programs work.
|||
||| Thanks again
|||
||| "Jimmy S." wrote:
|||
|||| Hi Xanadurose,
||||
||||
|||| Do you meet the requirements below?
|||| For the list of the minimum requirements for SIMS 2:
|||| http://thesims2.ea.com/help/detail.php?help_id=21
||||
|||| If so...
||||
|||| Since that problem just started happening recently, try a System Restore.
||||
|||| How to use Windows XP System Restore:
|||| http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
||||
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
||||
|||| Xanadurose Wrote:
|||| =================
||||| I recently tried to update to Sims2 seasons. But my graphics card isn't
||||| enough. So i updated everything, tried again and still yucky. So i
||||| uninstalled it, and try to play just 2 and it won't let me. I just get an
||||| empty box no matter how I try to run it.
||||| I get this error code when I try to load EAInfo:
||||| Exception Caught (box)
||||| Then message:
||||| Exception:unknown; Caught in...
||||| File:ApplicationLogic_Comparison.ccp
||||| Line:154 (press ok)
|||||
||||| Then in the EAInfo report it says that I have Microsoft Windows XP
||||| Professional Service Pack 2 (build 2600) results fail
|||||
||||| Every other program I have works properly. Only sims2 fails and if i
||||| uninstall it, it has reading errors and fails on the reinstall.
||||| I have no idea what is going on and EA says it is a windows issue. Please
||||| help I just want my game to run. It only started after I tried to install
||||| seasons, but it may be from the updates I did too.
|||||
||||| Thanks,



.

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