Re: No games working please help

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Hi Will,

Do me a favour and go throught those 14 steps again.
Reason being, that's it's human nature to skip a step.. ;-)

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| now they wont come out unless its hardware if its software i gotta pay over
| $100 for them to fix it ... rip off as i just got the computer..
| dad spoke to 3 people and they all said different thigns
| 1 graphics card needs upgrading- done as u said 2
| 2 programs conficting- done as i did the thign to block all programs but the
| one i want
| 3 my brother thought it cause be becaz i used a burnt game but the rest
| arent burnt and still stuff up
| so im still buggered and annoyed as they wont pay 2 fix it and ive only had
| it for a few weeks... no one buy from pluscorp.com becaz they dont pay 4
| stuffups 2 be fixed
| "Jimmy S." wrote:
|
|| Hi Will,
||
|| I'm glad that you have the luxury of having someone available to come
|| over to your deskside and work on this issue for you, others aren't so
|| lucky. :-) Please give the list I provided to the tech to look over too.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Will Wrote:
|| =================
||| Thanks for the help jimmy but hopefully i can get a guy to come out and fix
||| it if i say its hardware problem and if i dont then i can send it back to
||| where i got it from for a fee/ which i think is stupid because its not my
||| fault.....
|||
||| "Jimmy S." wrote:
|||
|||| Hi Will,
||||
|||| Please take your time and go through all the steps listed one at a time,
|||| checking your game after each step before continuing on to the next
|||| step until you reach the solution which ultimately corrects the issue. :-)
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| Will Wrote:
|||| =================
||||| ok i have doen the first method by itself and it still quits out and i have
||||| done the 2nd and 3rd method but not at the same time at seperate occasions
||||| should i do them all together i have also upgraded my driver as u said???
|||||
||||| "Will" wrote:
|||||
|||||| one i have done the clean boot procedure do i change the setting back or
|||||| leave them ??? do i have to do all the steps or just the clean boot 1?
||||||
|||||| "Jimmy S." wrote:
||||||
||||||| Hi Will,
|||||||
||||||| Yes, absolutely!
||||||| The following applies to most games in general, and not just to the games that
||||||| may be listed in the KB Article refered to in this post.
|||||||
||||||| http://support.microsoft.com/?scid=kb;en-us;303032
|||||||
|||||||
||||||| SYMPTOMS:
|||||||
||||||| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of
||||||| the following symptoms:
|||||||
||||||| ..The game stops responding.
||||||| ..The game quits unexpectedly.
||||||| ..The computer restarts unexpectedly.
||||||| ..The game stops and an error occurs
|||||||
||||||| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
||||||| <Game Name>has encountered a problem and needs to close.
|||||||
||||||| RESOLUTION:
|||||||
||||||| Method 1: Restart your computer by using a clean boot procedure
||||||| Method 2: Remove and Reinstall the Game
||||||| Method 3: Adjust graphics hardware acceleration
||||||| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
||||||| Method 5: Temporarily disable the sound card in Windows
||||||| Method 6: Lower sound acceleration
||||||| Method 7 : Download and install the most recent version of DirectX
||||||| Method 8: Update your video driver
||||||| Method 9: Update your sound driver
||||||| Method 10: Scan your computer for viruses
||||||| Method 11: Remove spyware
||||||| Method 12: Install the latest VIA chipset drivers
||||||| Method 13: Create a new user account in Windows XP
||||||| Method 14: Change the compatibility setting
|||||||
||||||| --
||||||| Cheers, Windows_XP_MVP_Shell/User
||||||| Jimmy S. http://mvp.support.microsoft.com
|||||||
||||||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||||||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||||||| _________________________________________________________
|||||||
||||||| Will Wrote:
||||||| =================
|||||||| could it be this http://support.microsoft.com/kb/303032
|||||||| the game stops responding or quits unexpictidely but some of the games of
|||||||| mine arent listed on there.
||||||||
|||||||| "Will" wrote:
||||||||
||||||||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||||||||| any game i play it either quits out and says error do u want to send error
||||||||| report or not or the second one is it just quits out??
||||||||| thanks will


.



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