Re: Games crash to desktop/application error msg.
- From: swatson <swatson@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 10 Apr 2006 05:23:02 -0700
New Asrock dual sata2 939 mobo w/AMD Athlon 64 3700 and 2x512MB Crucial RAM.
Started with a clean install of Windows XP, installed Service Pack 2 and all
other critical updates. Installed latest directx and newest drivers for
everything I could think of. Re-installed games after crashes started.
Tried different hard drive cable. Ran and re-ran spyware and virus checkers.
Ran memtest and Microsoft's memory diagnostic. Changed hardware
accleration. Tried older video drivers, just in case. Disabled onboard
sound. Reformatted hard drive and started all over again with same problem.
Bought a new video card--Radeon x800GT0 to replace Radeon 9800 pro--still had
same problem.
Anything I may have missed?
--
swatson
"Jimmy S." wrote:
Hi swatson,.
To find the solution to this problem we need to determine the cause.
The best way to determine the cause would be by using process of
elimination. Please post all the steps you have tried already in as
much detail as possible. That should narrow things down a lot. :-)
--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com
Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
swatson Wrote:
=================
| Hi,
|
| Thanks, but I have actually tried all of those suggestions plus others. I'm
| really getting desperate. Anyone else have any ideas?
|
| Thanks,
|
|
|| Hi swatson,
||
||
|| The following applies to most games in general, and not just to the games that
|| may be listed in the KB Article refered to in this post.
||
|| SYMPTOMS:
||
|| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
|| following symptoms:
||
|| ..The game stops responding.
|| ..The game quits unexpectedly.
|| ..The computer restarts unexpectedly.
|| ..The game stops and an error occurs
||
|| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
|| <Game Name>has encountered a problem and needs to close.
||
|| RESOLUTION:
||
|| Method 1: Restart your computer by using a clean boot procedure
|| Method 2: Remove and Reinstall the Game
|| Method 3: Adjust graphics hardware acceleration
|| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
|| Method 5: Temporarily disable the sound card in Windows
|| Method 6: Lower sound acceleration
|| Method 7 : Download and install the most recent version of DirectX
|| Method 8: Update your video driver
|| Method 9: Update your sound driver
|| Method 10: Scan your computer for viruses
|| Method 11: Remove spyware
|| Method 12: Install the latest VIA chipset drivers
|| Method 13: Create a new user account in Windows XP
|| Method 14: Change the compatibility setting
||
|| Detailed instructions and video clips are published at:
|| http://support.microsoft.com/?scid=kb;en-us;303032
||
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
||
||
|| swatson Wrote:
|| =================
||| I have a newly built system with Windows XP Home and have random crashes to
||| the desktop while playing various games. The error generated is:
|||
||| Event Type: Error
||| Event Source: Application Error
||| Event Category: None
||| Event ID: 1000
||| Date: 4/8/2006
||| Time: 12:01:08 PM
||| User: N/A
||| Computer: SWATSON
||| Description:
||| Faulting application xxxx.exe, version 1.0.0.1, faulting module
||| engine.dll, version 0.0.0.0, fault address 0x001dca99.
|||
||| For more information, see Help and Support Center at
||| http://go.microsoft.com/fwlink/events.asp.
||| Data:
||| 0000: 41 70 70 6c 69 63 61 74 Applicat
||| 0008: 69 6f 6e 20 46 61 69 6c ion Fail
||| 0010: 75 72 65 20 20 70 61 69 ure pai
||| 0018: 6e 6b 69 6c 6c 65 72 2e nkiller.
||| 0020: 65 78 65 20 31 2e 30 2e exe 1.0.
||| 0028: 30 2e 31 20 69 6e 20 65 0.1 in e
||| 0030: 6e 67 69 6e 65 2e 64 6c ngine.dl
||| 0038: 6c 20 30 2e 30 2e 30 2e l 0.0.0.
||| 0040: 30 20 61 74 20 6f 66 66 0 at off
||| 0048: 73 65 74 20 30 30 31 64 set 001d
||| 0050: 63 61 39 39 0d 0a ca99..
|||
||| Where xxxx.exe is the name of the game, such as painkiller.exe. I have
||| updated the bios and drivers. I even installed a new video card.
||| Temperatures are fine and stable. No spyware, viruses, or unnecessary
||| backgrond applications running. Even ran a memory test thinking it might
||| be ram related. Any suggestions?
|||
||| Thanks,
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