Re: VERY noob question, but need help

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

I am not very good with computers so bear with me. I injoy using download
manages but I am having problems with it when it comes to my e-mail account.
When I try to open attachments in mye-mail the download manager starts
downloading. I am using Orbit Download Manager. Can you recommend one that
doesn't effect my e-mail accounts.
--
Sincerely

Gene Garrett


"Helen Elcock" wrote:

Hi Fuzzy

In our systems we turn of EWFR write protection, rebbot twice and
re-hibernated to create a new horm hibernation image. A normal reboot
allows the hardware to sort itself out.

An alternative is to open the case, unplug the touch screen, reboot,
turn off, reconnect the touchscreen and reboot.

I am not sure it is relevant though, if your systems don't use HORM

Thanks
Helen



Fuzzy wrote:
Helen,

Thank you for the quick response. As per the hibernation...it doesn't
appear these machines are set to hibernate (I haven't seen any of them do
it).

What do you do to gain the touchscreen back in those cases where you have
lost them?

Thanks again,
Fuzzy


"Helen Elcock" wrote:

Does it resume from hibernate?

We have lost touchscreen if someone plugs in USB devices and the device
resources swap round.

Helen


Fuzzy wrote:
I have touched XP Embedded machines exactly twice...and by touch, I mean that
in the literal, physical meaning.

So, I was recently called to troubleshoot a restauraunt which was having
issues with two Windows XP Embedded SP2 computers (IBM 4820-563) utilized for
their POS.

Well, one has a display going out - no problem to troubleshoot there - a
hardware issue, however, the second system has an odd problem...

The POS software freezes during startup, and I think the reason might be a
driver issue.

When I go into device manager, two devices show up under "other":
Base System Device
PCI Serial Port

When I compare it to one of the working machines, it appears to be
"Multifunction Devices" and two items listed under "Multifunction Devices":
IBM 4840-xx3 PCI Multi-I/O Controller & IBM 4840-xx3 Serial Controller

That's all that is unusual in Device Manager.

However, the touch screen (Infrared) displays fine, but the touch doesn't
work.

I'm really confused as to how to install drivers for the two given devices
(I've assumed they pertain to the touchscreen, but perhaps I am wrong).

What would I need to do in order to install drivers on this machine (which
is running Windows XP Embedded SP2)? I've tried to download and install the
drivers as if I were using normal XP (non-embedded), but this fails to work
(the software installs, but the devices remain under "other" in device
manager.

Any ideas or help would be greatly appreciated - sorry for being so
ignorant, but this is a new customer to me, and a new OS to me.

Thanks,
Fuzzy

.

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