Re: XPE is frozen after leaving XPE without any user-input for a l

Thank you for your kind answer again.

Actually the symptom is not happened again after customer's reporting in
twice.
So I can tell you this problem is consistent and reproduceable, moreover
amount of idle time for this symptom is vero long - over 15 days.

Anyway, Thanks again.
I think it'll be fine.

Regards,

--
David Gu
IDIS Corp., Ltd.


"Matt Kellner (MS)" wrote:

> Not sure what else would be causing this issue. Admittedly, power
> management issues are not my forte, so there's probably something in this
> that I'm missing. If the BIOS is already configured to disable
> power-management, then it most likely is a software component that's doing
> this for you.
>
> Does the system stop recording consistently after a certain measurable
> amount of idle time? (eg. 5 minutes?) Or is it random? If it's random,
> this would seem to indicate a software bug or a hardware problem. If it's
> consistent and reproduceable, it still sounds like a power-management issue.
> Beyond that, I'm not sure what else to suggest. (Anyone else here have any
> ideas?)
>
> --
> Matt Kellner (mattkell@xxxxxxxxxxxxxxxxxxxx)
> STE, Windows Embedded Group
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ===============================
>
> "David Gu" <leadus@xxxxxxxxx> wrote in message
> news:EC985771-8C5C-4D80-B8FD-94EA9847EC11@xxxxxxxxxxxxxxxx
> > Thanks a lot Matt! :-)
> >
> > But, all of our products are set by pre-modified bios file which have
> > disabled power-management option on assembly line.
> > And if BIOS were a cause of this problem, why this symptom is happened?
> > Would you give me more comments, please?
> >
> > Regards
> >
> > --
> > David Gu
> > IDIS Corp., Ltd.
> >
> >
> > "Matt Kellner (MS)" wrote:
> >
> >> Hi David. This does sound like a power-management issue, but it may not
> >> necessarily be due to a Windows component. Check the CMOS settings in
> >> your
> >> product and see if any form of hardware power-management is enabled.
> >> Some
> >> systems will use the hardware power-management settings in the absence of
> >> any software to control those settings (such as the Windows PM API). If
> >> the
> >> BIOS is set to handle power management, try disabling any applicable
> >> settings and see if that helps.
> >>
> >> --
> >> Matt Kellner (mattkell@xxxxxxxxxxxxxxxxxxxx)
> >> STE, Windows Embedded Group
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> ===============================
> >>
> >> "David Gu" <leadus@xxxxxxxxx> wrote in message
> >> news:0930E330-5C42-4437-82D9-F04F1FC21656@xxxxxxxxxxxxxxxx
> >> > Here is so urgent and strange problem
> >> >
> >> > We make XPE image for our DVR product, and the customer might use our
> >> > product(DVR based on XPE) with no user-input(from keyboard or mouse)
> >> > for a
> >> > long time.
> >> >
> >> > By the way, some of our customer report the system(XPE) frozen after
> >> > leaving
> >> > it(XPE) without any user-input for a long time.
> >> >
> >> > The symptom is stopping the system-working. (actually recording in this
> >> > case)
> >> > And then, if user make a input by keyboard or mouse, the system works
> >> > properly again. (resume recording)
> >> >
> >> > Absolutely, there is no screen saver or power management setting.
> >> >
> >> > Anyone have an idear about this symptom?
> >> > Help me, please.
> >> >
> >> > --
> >> > David Gu
> >> > IDIS Corp., Ltd.
> >>
> >>
> >>
>
>
>
.

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