Re: XPE is frozen after leaving XPE without any user-input for a l



Not sure what else would be causing this issue. Admittedly, power
management issues are not my forte, so there's probably something in this
that I'm missing. If the BIOS is already configured to disable
power-management, then it most likely is a software component that's doing
this for you.

Does the system stop recording consistently after a certain measurable
amount of idle time? (eg. 5 minutes?) Or is it random? If it's random,
this would seem to indicate a software bug or a hardware problem. If it's
consistent and reproduceable, it still sounds like a power-management issue.
Beyond that, I'm not sure what else to suggest. (Anyone else here have any
ideas?)

--
Matt Kellner (mattkell@xxxxxxxxxxxxxxxxxxxx)
STE, Windows Embedded Group

This posting is provided "AS IS" with no warranties, and confers no rights.
===============================

"David Gu" <leadus@xxxxxxxxx> wrote in message
news:EC985771-8C5C-4D80-B8FD-94EA9847EC11@xxxxxxxxxxxxxxxx
> Thanks a lot Matt! :-)
>
> But, all of our products are set by pre-modified bios file which have
> disabled power-management option on assembly line.
> And if BIOS were a cause of this problem, why this symptom is happened?
> Would you give me more comments, please?
>
> Regards
>
> --
> David Gu
> IDIS Corp., Ltd.
>
>
> "Matt Kellner (MS)" wrote:
>
>> Hi David. This does sound like a power-management issue, but it may not
>> necessarily be due to a Windows component. Check the CMOS settings in
>> your
>> product and see if any form of hardware power-management is enabled.
>> Some
>> systems will use the hardware power-management settings in the absence of
>> any software to control those settings (such as the Windows PM API). If
>> the
>> BIOS is set to handle power management, try disabling any applicable
>> settings and see if that helps.
>>
>> --
>> Matt Kellner (mattkell@xxxxxxxxxxxxxxxxxxxx)
>> STE, Windows Embedded Group
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> ===============================
>>
>> "David Gu" <leadus@xxxxxxxxx> wrote in message
>> news:0930E330-5C42-4437-82D9-F04F1FC21656@xxxxxxxxxxxxxxxx
>> > Here is so urgent and strange problem
>> >
>> > We make XPE image for our DVR product, and the customer might use our
>> > product(DVR based on XPE) with no user-input(from keyboard or mouse)
>> > for a
>> > long time.
>> >
>> > By the way, some of our customer report the system(XPE) frozen after
>> > leaving
>> > it(XPE) without any user-input for a long time.
>> >
>> > The symptom is stopping the system-working. (actually recording in this
>> > case)
>> > And then, if user make a input by keyboard or mouse, the system works
>> > properly again. (resume recording)
>> >
>> > Absolutely, there is no screen saver or power management setting.
>> >
>> > Anyone have an idear about this symptom?
>> > Help me, please.
>> >
>> > --
>> > David Gu
>> > IDIS Corp., Ltd.
>>
>>
>>


.



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