Re: XPE is frozen after leaving XPE without any user-input for a l

Thanks a lot Matt! :-)

But, all of our products are set by pre-modified bios file which have
disabled power-management option on assembly line.
And if BIOS were a cause of this problem, why this symptom is happened?
Would you give me more comments, please?

Regards

--
David Gu
IDIS Corp., Ltd.


"Matt Kellner (MS)" wrote:

> Hi David. This does sound like a power-management issue, but it may not
> necessarily be due to a Windows component. Check the CMOS settings in your
> product and see if any form of hardware power-management is enabled. Some
> systems will use the hardware power-management settings in the absence of
> any software to control those settings (such as the Windows PM API). If the
> BIOS is set to handle power management, try disabling any applicable
> settings and see if that helps.
>
> --
> Matt Kellner (mattkell@xxxxxxxxxxxxxxxxxxxx)
> STE, Windows Embedded Group
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ===============================
>
> "David Gu" <leadus@xxxxxxxxx> wrote in message
> news:0930E330-5C42-4437-82D9-F04F1FC21656@xxxxxxxxxxxxxxxx
> > Here is so urgent and strange problem
> >
> > We make XPE image for our DVR product, and the customer might use our
> > product(DVR based on XPE) with no user-input(from keyboard or mouse) for a
> > long time.
> >
> > By the way, some of our customer report the system(XPE) frozen after
> > leaving
> > it(XPE) without any user-input for a long time.
> >
> > The symptom is stopping the system-working. (actually recording in this
> > case)
> > And then, if user make a input by keyboard or mouse, the system works
> > properly again. (resume recording)
> >
> > Absolutely, there is no screen saver or power management setting.
> >
> > Anyone have an idear about this symptom?
> > Help me, please.
> >
> > --
> > David Gu
> > IDIS Corp., Ltd.
>
>
>
.

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