Re: Driver for HP Scanjet 5100C


I also have a perfectly operating HP ScanJet 5100C scanner that came
with Windows 98 software. Since I am now running XP I also hoped to
obtain an updated driver from HP. I assumed this would be a routine
matter as I have had no other problems obtaining updated drivers from
any other company (probably a dozen times). HP has a purported online
solution in their driver download section that is totally unworkable
and incomprehensible - bottome line; it is not an XP driver but some
kind of upgrade, but you will waste lots of your precious time trying
it.

My next waste of time venture was trying to call HP - good luck.
Predictably, I encountered massive mazes of automated messages that are
designed to discouage anyone from calling and to encourage you to hang
up. Miraculously, I somehow did manage to talk to a real person who
had no clue, and was then transferred to many other people who had no
clue. Of course I was told to go to their driver download site or call
their paid tech support which costs a small fortune.

Next, I decided to write a letter to Carly Fiorina, who at the time
pesided over this long-ago great company. She didn't even have the
courtesy to respond to my letter. I only received a form letter
response advising me to call the morons I already spoke to in tech
support. I am happy to report she has since been fired.

If you have an HP product, you might as well forget about getting any
future support. Unless you need paperweights, DON'T buy HP, and don't
allow your friends and family to buy HP. Someone on this thread adivsed
contacting HP - don't waste your time, just stay the hell away from this
company. Here is the text of the letter I sent to sweet Carly.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
-CEO Carly Fiorina
Hewlett-Packard Co.
3000 Hanover Street
Palo Alto, CA 94304-1185 USA

July 5, 2004

Dear Carly,

I am writing to you concerning a problem I am having with my HP scanner
and to advise you of the abysmal support provided by HP for their
products.

I purchased a HP ScanJet 5100C in the late ?90s running on Windows 98.
I recently purchased a new PC running Windows XP and wished to run my
ScanJet 5100c on this new system. I thought this would be as simple as
downloading a new driver that runs on XP (as it should be).

The HP driver web site merely has an XP ?update? for customers who have
upgraded their operating system from a previous version of Windows.
This is not for customers who have purchased a PC with XP already
preloaded as I did.

The solution listed on the same page states that I should download and
install the latest version of the ScanJet driver for Windows 2000 Pro,
then download and install the ScanJet XP driver update. I tried this
solution and it is not workable. The 2000 Pro driver would not even
load onto my PC. The instructions of your web page state that this
driver update should only be loaded onto the 2000 Pro operating system
? perhaps this is why it would not even load onto my PC.

I have also called your technical support. They could not even
transfer me to the proper department initially. I was on the phone for
30 minutes and talked with six different people. The final person told
me that HP does not have a stand-alone driver that they can send me
that will work with XP. He told me I can try the HP web site solution
(that I have already described as unworkable), or I can try the paid
technical support for $30.00. Since I already know that HP does not
have the proper driver for this scanner to run on XP I declined the
invitation to flush any more money down the toilet.

I am very disappointed that HP has apparently ceased to support their
products and I will not be able to run my 5100C on my new PC. The
scanner is only about 5 years old and is in perfectly good working
order, but is now rendered useless due to HP?s neglect. I am quite
surprised at these events as HP once had a rock-solid reputation for
its products and support.

I have no choice but to charge HP for the amount I paid for what is
essentially a big beige paperweight. I paid $340.26 for this product
including, tax, S&H. This bill must be paid by the end of July.
Payments received later than July will be assessed late fees.

Furthermore, since HP refuses to support their products, I will no
longer be a consumer of HP products. It will also be my duty to inform
all people I know and come into contact with concerning the state of HP.
-
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<


--
HP is crapPosted from http://www.pcreview.co.uk/ newsgroup access

.

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