Re: Constant Restarts

From: Michael Solomon \(MS-MVP Windows Shell/User\) (user_at_#notme.com)
Date: 09/29/04 

Date: Wed, 29 Sep 2004 16:55:24 -0700

You're welcome. Good luck and post back if as you follow these steps any
questions arise. 

-- 
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Steve Wilson" <anonymous@discussions.microsoft.com> wrote in message 
news:109501c4a678$47eb0f10$a401280a@phx.gbl...
> Excellent information.  My antivirus is right up to date
> and I run Ad-Aware regularly.  I'll follow up on your
> other suggestions.  Thanks very much.
>>-----Original Message-----
>>First, be sure your antivirus software has the latest
> definitions and run a
>>virus scan.
>>
>>Second, download, install and run Ad Aware:
>>www.lavasoftusa.com
>>Note: you should always be well backed up before running
> an application of
>>this type.
>>
>>If your system is clear of viruses, open Control Panel,
> open System, go to
>>the Advanced tab, click Settings under Startup and
> Recovery, remove the
>>check from "Automatically Restart" under System Failure.
> This will cause
>>the system to blue screen instead of restarting on errors
> and the
>>information on the blue screen may give a clue as to the
> source of the
>>issue.
>>
>>Open Control Panel, open Administrative Tools, open Event
> Viewer, look for
>>errors corresponding to the crash, double click the
> error, the information
>>contained within may give a clue as to the
>>source of the problem.  If you don't understand the
> information inside, the
>>third button down in that dialog box will copy the
> information,
>>you can then paste it into a message and post it here and
> maybe we can
>>figure out what is going on.
>>
>>Assuming you have an XP CD and not a recovery CD, place
> the XP CD in the
>>drive, when the setup screen appears, select "Check
> System Compatibility,"
>>the report it generates may point to problem hardware or
> software on your
>>system.  If you do not have an XP CD, you can download
> this application
>>known as the Upgrade Advisor from the following site:
>>http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/
> advisor.asp
>>Note: If you have access to a broadband connection it
> might be best to
>>download using that as this is a rather large download.
>>
>>Check for the latest drivers for your hardware,
> especially your graphics
>>card and soundcard and all peripherals connected to your
> system.  Do not use
>>Windows Update for this, go to the device manufacturer's
> web sites and if
>>you install updated drivers, ignore the message about
> drivers being unsigned
>>by Microsoft.  *Before installing any drivers, be sure
> you are well backed
>>up and it's probably a good idea to manually create a
> restore point in
>>System Restore in case you have problems as a result of
> the driver update
>>and note, System Restore is not a substitute for a
> backup.  Start\All
>>Programs\Accessories\System Tools\System Restore
>>
>>
>>-- 
>>Michael Solomon MS-MVP
>>Windows Shell/User
>>Backup is a PC User's Best Friend
>>DTS-L.Org: http://www.dts-l.org/
>>
>>"Steve Wilson" <anonymous@discussions.microsoft.com>
> wrote in message
>>news:3e8d01c4a66c$a6f83660$a501280a@phx.gbl...
>>> Hi- I have a brand new pc but I'm experiencing a bug
> which
>>> is driving me crazy.  It keeps restarting for no
> apparent
>>> reason.  When the OCA tool kicks in, it indicates the
>>> problem is likely to do with device driver conflicts but
>>> it can't do much more.
>>> I will probably take the pc back to where I bought it
> but
>>> I'm dubious of what they may do to rectify the trouble.
>>> Any suggestions or recommendations would be appreciated.
>>> Thanks.
>>
>>
>>.
>>