Re: Installinjg Fax Modem

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"Ken Blake" <kblake@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:OTBSFLyVFHA.3636@xxxxxxxxxxxxxxxxxxxxxxx
> In news:mo6781llov660sr13get4hae557fo2q7dc@xxxxxxx,
> me@xxxxxxxxxxx <me@xxxxxxxxxxx> typed:
>
>> I visited my friend's computer today to fit a fax modem and it wanted
>> the Service pack 2 CD. It was looking for a file in D:\i386.
>> Naturally it didn't find it because that folder is on the XP install
>> CD. My friend didn't have the install disk because like many one man
>> bands these days the supplier didn't leave one with him.
>>
>> I could use my install CD but I am loathe to let this supplier off the
>> hook.
>
>
> OEM vendors are required by their agreement with Microsoft to give you a
> means of reinstalling, should it be necessary. They can do this in one of
> three ways:
>
>
>
> 1. An OEM copy of Windows
>
> 2. A restore CD
>
> 3. A hidden partition on your drive, with restore information.
>
>
>
> If you don't have 1 or 2, you should have 3, but you should contact your
> vendor to find out.
>
>
>
> Personally, I find both 2 and 3 unacceptable, and would never choose to
> buy a computer that came with an operating system unless I got a complete
> generic installation CD for that operating system.
>

Agreed by almost anyone with any sense. Had mom-in-law return an HP
specifically because of this. Have another friend with a Dell (payment plan
was appealing to him regardless of anything one said) that I expect sooner
or later he'll have a problem with and then he'll find out how difficult it
is to save things first.

Can't tell a Heinz pickle anything :)

>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>
>
>
>>
>> What I need to know is this: does the computer ask for the Service
>> pack 2 CD because the machine is updated. I know that the supplier is
>> supposed to have run the CD on the machine because he charged £60
>> ($150) to do so.
>>
>> Is this likely to have an easy solution to a known problem or is there
>> a serious problem with the computer.
>>
>> The modem was brand new and I followed the instructions to the letter.
>>
>> Colin
>
>


.

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