Installinjg Fax Modem

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I visited my friend's computer today to fit a fax modem and it wanted
the Service pack 2 CD. It was looking for a file in D:\i386.
Naturally it didn't find it because that folder is on the XP install
CD. My friend didn't have the install disk because like many one man
bands these days the supplier didn't leave one with him.

I could use my install CD but I am loathe to let this supplier off the
hook.

What I need to know is this: does the computer ask for the Service
pack 2 CD because the machine is updated. I know that the supplier is
supposed to have run the CD on the machine because he charged £60
($150) to do so.

Is this likely to have an easy solution to a known problem or is there
a serious problem with the computer.

The modem was brand new and I followed the instructions to the letter.

Colin
.

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    (microsoft.public.windowsxp.customize)