Re: Re: Windows Explorer.exe Crashing--Common not Unique to SP2
From: DanielLJ (DanielLJ.1aykbz_at_mail.mcse.ms)
Date: 08/14/04
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Date: Sat, 14 Aug 2004 00:15:17 -0500
Chad Harris wrote:
> *Harold--
>
> *What error information are you getting from Event Viewer*??? It
> would be
> the first place I'd go if I were getting this type of crash or any
> crash.
> Also using the other error reporting tools might shed some light.
>
> If and when you see that Explorer crash again, go to your run box and
> type
> in "eventvwr.msc" or "eventvwr.exe" and look under System and
> Application at
> the time of the crash and paste what error messages you are getting.
> That
> could be a key to what's going on that probably isn't an SP2 bug.
> Are you
> getting any page fault errors in Event Viewer? How about any error
> messages
> on your desktop. When you click for more information and you get
> "Sorry for
> the inconvenience Windows Explorer will close now" you should be
> getting
> some type error on the box when you click the first hyperlink for
> more info,
> and then when you click again you will get more, possibly in English
> and
> possibly in Hex.
>
> Also to context the type of problems you have been having with
> Windows
> Explorer and right click, this type of problem is not infrequent in
> any
> Windows OS and it would hardly be unique to XP SP2 on a single box
> and does
> not sound like an SP2 bug given that if one does a search for this
> problem
> using Google or anything else, many people report that problem on
> many
> forums long before XP SP2 or XP any build was a gleam in Redmond's
> eye.
>
> See:
>
> Windows Explorer Right Click Crashes
> http://tinyurl.com/6ee68
>
> Right Click Files Windows Explorer Crashes
> http://tinyurl.com/6pc8t
>
> Right Click My Computer Crashes
> http://tinyurl.com/4pnq2
>
> You also might want to refer to this KB and find it helpful in fixing
> your
> Explorer/files crash if you see it again on that or another box even
> if you
> aren't getting this error verbatim.
>
> Err Msg: Explorer Caused an Invalid Page Fault in Module Shell32.dll
> http://tinyurl.com/ndbi
>
> Additional Trouble Shooting Moves for Right Click Windows Explorer
> crashes:
>
> 1) Run Adaware and Spybot S+D and any other spyware checkers you
> have
> because Spyware is not an infrequent cause of these right click
> problems.
> Also run a current AV scan, because several viruses can cause this.
>
> 2) Boot into Safe Mode and see if these errors are reproduced.
>
> 3) Start>run>type "inetcpl.cpl">OK>advanced>uncheck enable 3rd party
> browser
> extensions and if that fixes it you may have to look for an unstable
> BHO by
> going to Options>Settings View Objects on the general tab from the
> IE
> Toolbar.
>
> 2) Use msconfig as a troubleshooter by
> Start>run>msconfig>Startup>disable
> all>OK>and then the step of disabling all 3rd party browser
> extensions
> above.
>
> See: How to troubleshoot by using the System Configuration utility
> in
> Windows XP
> http://tinyurl.com/2n3yf
>
> Best,
>
> Chad Harris
>
> ______________________________________________________________
>
>
> "Harold" <lewtonh@yahoo.com> wrote in message
> news:Ok4ouLldEHA.592@TK2MSFTNGP11.phx.gbl...
> >I have always used Windows explorer.exe to open multiple files at
> the same
> >time by highlighting them, right clicking, and choosing "Open."
> Never any
> >problems doing this until after installing XP's SP2 build 2162. Now
> when I
> >do the same procedure the files open but Windows explorer.exe
> crashes
> >wanting to send a message to Microsoft and then it closes down. My
> files
> >remain open but Windows explorer.exe shuts down. I have tried doing
> a sfc
> >/scannow and boy was that a fiasco. In any case, it didn't find any
> file
> >to replace but I'm not sure it was an accurate run but that is a
> whole
> >other story.
> >
> >
> >
> > Any suggestions on how to fix Windows explorer.exe short of
> uninstalling
> > SP2?
> >
> >
> >
> > Thanks
> >
> >
> >
> > Harold
> >
> > *
-- DanielLJ ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message914657.html
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