Re: After SP2 software will not work; Norton dragging their feet--a lot!
From: Chris H. (winxpnews_at_hotmail.com)
Date: 08/11/04
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Date: Wed, 11 Aug 2004 06:38:22 -0700
Now, not "not." 8-)
-- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "terri" <support@thetabletpc.net> wrote in message news:uvSNPd6fEHA.3428@TK2MSFTNGP11.phx.gbl... > From other reports I've seen, using Live Update at least solves the > problem of SP2 not showing Norton's AV as running. > -- > Terri Stratton > Editor / Owner > http://thetabletpc.net > Microsoft Windows MVP / Tablet PC > > "Chad Harris" <ddram32_nospam@yahoo.com> wrote in message > news:Omrhpw2fEHA.3048@TK2MSFTNGP09.phx.gbl... >> Unfortunately, Chris, Norton didn't come out with anything yet for home >> and small business users on their site and have thus far refused to >> specify the degree of backwards compatibility that the promiesed and not >> yet delivered patches for *Norton* products would entail. Although there >> are go arounds to make SP2 work with any version of Norton product, and >> some a little bit Byzantine--the routine where you read one Norton KB and >> click on an icon in Live Update to reveal the next KB to read, followed >> by a hyperlink in the error message to read the 3rd KB--they all end with >> uninstalling Norton appropriately I belive and should add to install a >> product from another company. >> >> The webpage that didn't deliver from Norton that has been up all week is >> this one: >> >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=ivr_na_con >> >> They plan whenever this happens (it didn't happen on August 10 as the web >> page has been announcing all week, to deliver a patch in two parts, the >> second after a reboot. >> >> The importance of SP2 working for enterprises and home was in Microsoft's >> press release: >> http://www.microsoft.com/presspass/press/2004/aug04/08-06WinXPSP2LaunchPR.asp >> >> >> "With the proliferation of viruses and other broad threats on business >> and >> consumer desktops, I can think of no higher priority than trying to >> ensure >> the security of personal computers," said Rob Enderle, principal analyst >> for >> the Enderle Group. "Whether the customer is a large enterprise, a small >> business or an individual, Windows XP Service Pack 2 is critical because >> it >> addresses today's exposures in a comprehensive fashion. For anyone >> currently >> using Windows XP, my advice is to apply it at your earliest opportunity." >> >> The disingenuous comment by Symantec Senior Vice-President Stephen Cullen >> is here: >> >> "With the proliferation of viruses and other broad threats on business >> and >> consumer desktops, I can think of no higher priority than trying to >> ensure >> the security of personal computers," said Rob Enderle, principal analyst >> for >> the Enderle Group. "Whether the customer is a large enterprise, a small >> business or an individual, Windows XP Service Pack 2 is critical because >> it >> addresses today's exposures in a comprehensive fashion. For anyone >> currently >> using Windows XP, my advice is to apply it at your earliest opportunity." >> >> Actually in *several papers* available at Technetand MSDN, Microsoft >> urges people to uninstall the antivirus before installing SP2. There is >> a different story though, from Symantec who advises people to wait for >> their patches before installing SP2 on the webpage linked above. >> http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx >> >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=ivr_na_con >> >> "Symantec will release a product update to provide native support for the >> Windows Security Center status utility found in SP2. This update will be >> available worldwide over the coming weeks and will enable Symantec >> products to communicate their status to the Windows Security Center >> utility." >> >> Symantec asks you to wait, and in the case of their time table for >> enterprise editions for a vague range up to 8 weeks: >> >> FAQ Running Symantec Client Security >> http://tinyurl.com/6mfsy >> >> http://service1.symantec.com/SUPPORT/nsw.nsf/0f75ab1a9982283d88256c250066dc94/9918704bb68cedfe882568040070e925?OpenDocument&src=bar_sch_nam >> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999082515392606 >> >> "Symantec encourages its customers to install the product update prior to >> installing SP2 in order to avoid incorrect reporting from Windows >> Security Center." >> >> The "security center" for almost everyone who reads and contributes on >> these two groups is pretty moot, since they don't need that very basic >> thing to tell them where Technet security links are, or whether their >> firewall and AV are "on." But many Norton products require work-arounds >> to make a system scan work (can be obtained as well from any web site and >> sometimes will work from the command line with SP2 and for some people >> will not), to make "Live Update" for what it's actually worth work, and >> to boot up with auto protect on. >> >> Actually script blocking and email blocking are duplicative ancillary >> functions and hype in a Norton/Symantec AV product--not because those >> things aren't important--but because any engineer who works at Symantec >> will tell you that Auto-Protect does everything the other two do, and the >> other two could actually be turned off and you'd still get email scanning >> and script blocking. >> >> Norton Antivirus 2005 actually has a box telling people *explicitly to >> turn the Windows Firewall in SP2* off as does their Tech Support >> currently (I spoke with several of them yesterday)--the reason being >> because NAV 2005 has a little code from their "worm protection" or >> firewall which competes with the Microsoft Windows firewall. How much >> firewall is available in NAV 2005 is hard to determine (their new "worm >> blocking feature.") Obviously it isn't the whole NIS 2005. >> >> NAV 2005 for many people who have used it works fine with SP2 until the >> third boot, and then it has the well known freeze in refresh problem that >> is addressed sometimes by this Symantec KB which applies to Win XP RTM >> although it doesn't say so. A lot of Symantec/Norton KBs are labeled >> forone year's version but the same steps apply to versions of Windows and >> Norton after 9X. This is corrected by reregistering "jscript.dll" and >> downloading and reinstalling Windows Script Host 5.6 and other >> components. >> >> The more people they tick off by dragging their feet on compatibility to >> force sales of 2005 boxes, the better it may be for the new company, "the >> new security vendor on the block," Microsoft Antivirus. >> >> http://news.com.com/Security+vendors+face+new+kid+on+block%3A+Microsoft/2100-1016_3-5302920.html >> >> Best, >> >> Chad Harris >> _____________________________________________________________________ >> >> >> >> "Chris H." <winxpnews@hotmail.com> wrote in message >> news:%2317WUfwfEHA.636@TK2MSFTNGP12.phx.gbl... >> The problem in some cases is (1) a previous version of the beta SP2 >> software >> has been installed, and a program installed during that existence, or (2) >> a >> software company hasn't updated their software to work with SP2 yet >> (example: Norton/Symantec, which is coming out today with an update to >> fix >> issues). Otherwise, it is very rare a program will fail. >> -- >> Chris H. >> Microsoft Windows MVP/Tablet PC >> Tablet Creations - http://nicecreations.us/ >> Associate Expert >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> "KMO" <teardrops@aol.com> wrote in message >> news:Xns95416BD9E3EF4KMO@216.168.3.50... >>> "Mike Williams [MVP]" <mikew@Nospam]mvps.org> wrote in >>> news:#5FkhRmfEHA.2764@TK2MSFTNGP11.phx.gbl: >>> >>>> Some software is known to fail on SP2 due to new security settings. >>>> >>> >>> Well that doesn't sound very inviting! >> >> >
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