Re: Windows Explorer.exe Crashing--Common not Unique to SP2

From: Chad Harris (ddram32_nospam_at_yahoo.com)
Date: 07/31/04 

Date: Sat, 31 Jul 2004 14:43:45 -0400

Harold--

*What error information are you getting from Event Viewer*??? It would be
the first place I'd go if I were getting this type of crash or any crash.
Also using the other error reporting tools might shed some light.

If and when you see that Explorer crash again, go to your run box and type
in "eventvwr.msc" or "eventvwr.exe" and look under System and Application at
the time of the crash and paste what error messages you are getting. That
could be a key to what's going on that probably isn't an SP2 bug. Are you
getting any page fault errors in Event Viewer? How about any error messages
on your desktop. When you click for more information and you get "Sorry for
the inconvenience Windows Explorer will close now" you should be getting
some type error on the box when you click the first hyperlink for more info,
and then when you click again you will get more, possibly in English and
possibly in Hex.

Also to context the type of problems you have been having with Windows
Explorer and right click, this type of problem is not infrequent in any
Windows OS and it would hardly be unique to XP SP2 on a single box and does
not sound like an SP2 bug given that if one does a search for this problem
using Google or anything else, many people report that problem on many
forums long before XP SP2 or XP any build was a gleam in Redmond's eye.

See:

Windows Explorer Right Click Crashes
http://tinyurl.com/6ee68

Right Click Files Windows Explorer Crashes
http://tinyurl.com/6pc8t

Right Click My Computer Crashes
http://tinyurl.com/4pnq2

You also might want to refer to this KB and find it helpful in fixing your
Explorer/files crash if you see it again on that or another box even if you
aren't getting this error verbatim.

Err Msg: Explorer Caused an Invalid Page Fault in Module Shell32.dll
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q237/8/88.ASP&NoWebContent=1

Additional Trouble Shooting Moves for Right Click Windows Explorer crashes:

1) Run Adaware and Spybot S+D and any other spyware checkers you have
because Spyware is not an infrequent cause of these right click problems.
Also run a current AV scan, because several viruses can cause this.

2) Boot into Safe Mode and see if these errors are reproduced.

3) Start>run>type "inetcpl.cpl">OK>advanced>uncheck enable 3rd party browser
extensions and if that fixes it you may have to look for an unstable BHO by
going to Options>Settings View Objects on the general tab from the IE
Toolbar.

2) Use msconfig as a troubleshooter by Start>run>msconfig>Startup>disable
all>OK>and then the step of disabling all 3rd party browser extensions
above.

See: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&Product=winxp

Best,

Chad Harris

______________________________________________________________

"Harold" <lewtonh@yahoo.com> wrote in message
news:Ok4ouLldEHA.592@TK2MSFTNGP11.phx.gbl...
>I have always used Windows explorer.exe to open multiple files at the same
>time by highlighting them, right clicking, and choosing "Open." Never any
>problems doing this until after installing XP's SP2 build 2162. Now when I
>do the same procedure the files open but Windows explorer.exe crashes
>wanting to send a message to Microsoft and then it closes down. My files
>remain open but Windows explorer.exe shuts down. I have tried doing a sfc
>/scannow and boy was that a fiasco. In any case, it didn't find any file
>to replace but I'm not sure it was an accurate run but that is a whole
>other story.
>
>
>
> Any suggestions on how to fix Windows explorer.exe short of uninstalling
> SP2?
>
>
>
> Thanks
>
>
>
> Harold
>
>

Relevant Pages

  • Re: Re: Windows Explorer.exe Crashing--Common not Unique to SP2
    ... > the first place I'd go if I were getting this type of crash or any ... > the inconvenience Windows Explorer will close now" you should be ... > Right Click Files Windows Explorer Crashes ...
    (microsoft.public.windowsxp.customize)
  • Re: Windows Explorer Crashes on XP
    ... I was using Windows Media Player, ... However, the crash happens in other scenarios, for example, once it happened ... I have seen windows explorer crash shortly after a fresh ... I do have a habit of using hibernate or standby. ...
    (microsoft.public.windowsxp.general)
  • Re: Opening My Computer causes Windows Explorer crash
    ... GUID from another computer that i've copied to my laptop, ... which makes explorer crash. ... > I have a aggravating problem with Windows 2000 when I open up Windows ... > look at files on my D: drive and scroll down Windows Explorer crashes. ...
    (microsoft.public.win2000.general)
  • Re: Windows Explorer.exe Crashing--Common not Unique to SP2
    ... > the first place I'd go if I were getting this type of crash or any crash. ... > the inconvenience Windows Explorer will close now" you should be getting ... > Also to context the type of problems you have been having with Windows ... > Right Click Files Windows Explorer Crashes ...
    (microsoft.public.windowsxp.customize)
  • windows explorer
    ... I have recently started to have problems with windows explorer, ... restart computer on its own. ...
    (microsoft.public.windowsxp.help_and_support)
Loading