Re: Missing Folders in Documents & Settings for New Users
From: Carrie Garth (PostInGroup_at_invalid.cxg)
Date: Sat, 22 May 2004 07:49:16 -0500
||||||||| "Amy" <email@example.com.INVALID>
||||||||| wrote in
||||||||| <SNIP> I renamed the default administrator account
||||||||| <SNIP> I opened Windows Explorer and there were
||||||||| folders <SNIP> (administrator.computer name)
|||||||| "Carrie Garth" <PostInGroup@invalid.cxg>
|||||||| wrote in message
|||||||| <SNIP> http://support.microsoft.com/?scid=283111
||||||| "Amy" <firstname.lastname@example.org.INVALID>
||||||| wrote in message
||||||| <SNIP> Since I moved all my documents etc to user2
||||||| <SNIP> before deleting user3 (which, in turn, got rid of
||||||| user1) and can access the files in user2, is there any
||||||| reason why I should follow the procedure in
||||||| KB324734 to restore the user1 profile? <SNIP>
||||||| Will following the procedure in KB324734 change the
||||||| administrator.computer name in Windows Explorer to
||||||| the new name I gave this account? Besides the
||||||| discrepancy in the name of the account, is there
||||||| anything else "broken" in the account (i.e.pointers etc)?
||||||| Am I correct that the info you sent is not going
||||||| to permanently fix my problem of new accounts not
||||||| appearing in Documents & Settings?
|||||| "Carrie Garth" <PostInGroup@invalid.cxg>
|||||| wrote in message
|||||| <SNIP> The Operating System uses Security Identifier's
|||||| (SID's) [but] when I face a similar situation as yours I
|||||| follow the procedure in KB324734 <SNIP> As for your
|||||| other problem: <SNIP> type the following command
|||||| and click OK: explorer /e,%userprofile% <SNIP>
||||| "Amy" <email@example.com.INVALID>
||||| wrote in message
||||| <SNIP> Your suggested troubleshooting solved the
||||| problem <SNIP> I logged into the new account and
||||| logged out. I checked D & S in all the other logins, and
||||| the new login was there. <SNIP>
||||| Now, regarding the first issue, I've been review
||||| KB324734, and I'm a bit unclear as to which profile I'm
||||| restoring. <SNIP> my situation is that I have the
||||| Administrator.ComputerName account and the renamed
||||| default Admin account. I'm not sure if the
||||| Administrator.ComputerName is really the same account
||||| as the renamed default admin account. I looked at the
||||| values for the
||||| \Windows NT\CurrentVersion\ProfileList, and the
||||| account listed there is the Administrator.ComputerName
||||| account. The renamed default admin account isn't listed.
||||| So, does KB324734 apply to this situation? If so, is the
||||| end result going to be my renamed account appearing
||||| D & S? Since the renamed default admin account is not
||||| in the HKEY ....\Profilelist, How can I get the
||||| ProfileImagePath value which I need in steps 6 & 7 of
||||| the"To Edit the User Profile Key" section?
|||| "Carrie Garth" <PostInGroup@invalid.cxg>
|||| wrote in message
|||| Sent: Wednesday, May 19, 2004 5:36 AM
|||| Yes, you can use the information in KB324734 to correct
|||| the discrepancy in Logon User Name (user account
|||| name), Documents and Settings folder name, and
|||| ProfileImagePath value. To do that:
|||| - Log on to the computer using an account with
|||| Administrative privileges, but not the "renamed default
|||| Admin account".
|||| - If you follow a backup program that backs up your
|||| Documents and Settings folder update your backup. If
|||| you do not follow a backup program, for backup
|||| purposes create a backup of C:\Documents and Settings
|||| folder. For more information see the following Microsoft
|||| Knowledge Base article:
|||| KB308422 - HOW TO: Use Backup to Back Up Files
|||| and Folders on Your Computer in Windows XP
|||| - If necessary configure your computer "To display
|||| hidden files and folders" as explained in the Windows
|||| XP Professional Help and Support Center Suggested Topic
|||| by that title.
|||| - Decide which of the two Documents and Settings
|||| profile folder you want to use for the "renamed default
|||| Admin account". As it stands right now when you log
|||| onto the "renamed default Admin account" you are using
|||| the profile folder named: C:\Documents and
|||| - If the file system of the partition that stores the
|||| Documents and Setting folders is formatted NTFS, check
|||| to make certain that "Administrator", "Administrators",
|||| and "SYSTEM", have Full Control permissions for the
|||| profile folder you have chosen to use. For more
|||| information see KB324734 section titled: " To Grant Full
|||| Control Permission for the User Profile Folder". By
|||| default the partition that stores the Documents and
|||| Setting folders is C:\ And to find out if the file system
|||| is NTFS you can open Windows Explorer, right-click the
|||| drive letter that stores the Documents and Setting folder,
|||| choose Properties and read the "File system" line.
|||| If the file system is NTFS and you do not have a Security
|||| tab see the following Microsoft Knowledge Base Article:
|||| KB308418 - HOW TO: Set, View, Change, or Remove
|||| File and Folder Permissions in Windows XP
|||| - For which ever profile folder you decide to use make
|||| certain you copy any personal files you saved in the other
|||| profile folder(s) to this/these profile folder(s). For more
|||| information see KB324734 section titled: "Copy
|||| Documents from the Current Profile Folder to the
|||| Appropriate User Profile Folder" - Right-click the
|||| C:\Documents and Settings\<user name> folder that you
|||| have decided to use, choose Rename, and rename the
|||| <user name> part of the path to whatever name you used
|||| when you "renamed default Admin account".
|||| - For backup purposes, before you edit the
|||| ProfileImagePath value as described in the next step
|||| export the following registry key:
|||| Windows NT\CurrentVersion\ProfileList
|||| For more information see the following Microsoft
|||| Knowledge Base article section titled: "Export Registry
|||| KB322756 - HOW TO: Back Up, Edit, and Restore the
|||| Registry in Windows XP and Windows Server
|||| - Edit the ProfileImagePath value in the registry to reflect
|||| the correct C:\Documents and Settings\<user name> path
|||| to that "renamed default Admin account". For more
|||| information see KB324734 section titled: "To Edit the
|||| User Profile Registry Key".
|||| - Log in as using the "renamed default Admin account"
|||| and verify that the correct user profile folder is being
|||| used by clicking Start, clicking Run, typing the following
|||| command, clicking OK, and verifying that the
|||| HOMEPATH= line is correct.
|||| cmd /k set homepath
|||| - Click Start, click Run, type the following command and
|||| click OK: explorer /e,%userprofile%
|||| Then use Windows Explorer to browse though your
|||| Personal folders (such as My Documents) to make
|||| certain all your personal files are where they are
|||| supposed to be. If you use any software the reads
|||| personal files, for example email software like Outlook
|||| Express that reads *.dbx files, open that software and
|||| browse through the folders to make certain your files
|||| (emails, etc.) are there. If you find that you are missing
|||| files copy them from the unused C:\Documents and
|||| Settings\<user name> folder. - For temporary backup
|||| purposes right-click the unused C:\Documents and
|||| Settings\<user name> folder and choose to rename it.
|||| - Then, after you have used the "renamed default Admin
|||| account" for a while, and you are certain that everything
|||| is working as it should be, and you are certain that you
|||| did indeed move all your personal files from the old
|||| unused profile folders to the "renamed default Admin
|||| account" profile folders, delete your backups.
||| "Amy" <firstname.lastname@example.org..INVALID>
||| wrote in message
||| I forgot to ask one question in the email I just posted.
||| Does it seem correct to you that I had to log into the
||| account after it was created before I couls see its folder in
||| Windows Explorer - Documents & Settings, or do you
||| think that the fact the folder appeared after I logged into
||| it was just coincidence and the problem still exists?
|| "Carrie Garth" <PostInGroup@invalid.cxg>
|| wrote in message
|| As KB324734 says, "when you first log on ... Windows
|| creates a user profile folder in the
|| %SystemDrive%\Documents and Settings folder." So,
|| yes, the behavior you are seeing is by design ("correct"
|| and not a problem).
| "Amy" <email@example.com.INVALID>
| wrote in message
| Thanks a million for the confirmation and the detailed
| instructions for restoring a profile. I read the info and tried
| to figure out which login I was going to keep. Given what
| you mentioned earlier about how XP handles name
| changes and the latest info you sent, I reviewed my logins
| and realized that I was mistaken about what's going on
| with the accounts on my computer because the account
| names are very similar. Here's what I think is going on
| based on how I created the accounts and the info you sent
| 1. When I got my computer I renamed the default
| administrator account in Control Panel - Admin Tools -
| Computer Management - System tools - Local Users and
| Groups instead of in Local Security Policy- Security
| options which I recently read is where you are supposed to
| change the name of the default admin account.
| 2. Next, I created another local admin account in Control
| Panel - User Accounts and a couple of limited accounts.
| 3. For security reasons, I then created a bogus
| administrator account to appear to be the default admin
| account as a guest account. I named the bogus admin
| account "Administrator"
| Because I didn't change the name of default account in the
| right place, the system kept the default administrator
| account name "Administrator" in Windows Explorer.
| Since "Administrator" was already used when I created
| the bogus admin acount. So XP created the
| Administrator.Amy account. The end result of all this is
| that in Windows Explorer, I see a folder named
| "Administrator" and a folder named "Administrator.Amy".
| The folder labeled "Administrator" is really the default
| account, and the folder labeled "Administrator.Amy" is
| the bogus account.
| The confusing part is that because the bogus account is
| named "Administrator", it looks like it is associated with
| the "Administrator" folder when it really isn't. It's
| associated with the "Administrator.Amy" account. In other
| parts of the system such as in Computer Management -
| Local Users & Groups and the list of user profiles in My
| computer - Properties - Advanced - User profile - Settings.
| However, the registry key
| Windows NT\CurrentVersion\ProfileList lists
| Administrator and Administrator.Amy
| and the registry key
| Windows\Explorer\ CurrentVersion\DocFolderPath shows
| "default" and Administrative.Amy.
| Again, the Administrator account is the default account (even
| though I renamed it) and the Administrator.Amy is the bogus
| account (even though I named the bogus account Administrator.
| Basically, what I want is to have the folder for the default
| account in Windows Explorer display the name I gave the
| default admin account instead of "Administrator" and
| have the folder for the bogus admin account be identified
| as "Administrator" instead of "Administrator.Amy".
| If I right click on the folders for these 2 accounts, thre is a
| rename option. Can I simply use that option to rename the
| folders or should I use the procedure in KB324734 to
| restore the profiles? If you think I should restore the files
| and not rename the folders, how is KB324734 modified to
| deal with 3 accounts?
| Does all the above make sense and is my undertanding of
| how the accounts were named correct? If not, where am I
| mistaken? Thanks a million for all of your help, patience,
Yes, the above makes sense to me. To clarify and answer some
"I renamed the default administrator account in Control Panel -
Admin Tools - Computer Management - System tools - Local Users
and Groups instead of in Local Security Policy- Security options"
It does not matter in which area you change the name since the
change is propagated either way.
"Because I didn't change the name of default account in the right
place, the system kept the default administrator account name
"Administrator" in Windows Explorer."
Once again refer to KB283111. I does not matter whether you
"Change the name" using Control Panel | User Accounts. Or
"Rename a User Account" using the Local Users and Groups node of
a MMC console. Or "Rename administrator account" using the Local
Security Settings MMC. Or change the "User name" using the User
Accounts dialog box that appears in Windows XP Professional when
you click Start, click Run, type the following command and click
OK: control userpasswords2. The system will never automatically
change the name of the folder that appears in Windows Explorer
under the Documents and Settings folder for the user. This
behavior is by design.
"and the registry key
Windows\Explorer\ CurrentVersion\DocFolderPath shows
"default" and Administrative.Amy"
The DocFolderPath value is the path to the "My Documents" folder
for the profile. To restore the default value:
- Correct all of the Logon User Name (user account name),
Documents and Settings folder name, and ProfileImagePath value
- For each corrected profile log on to the computer
- Add the icon for My Documents to the desktop by right-clicking
the desktop, selecting Properties, on the Desktop tab click
Customize Desktop, click to select Desktop Icons: My Documents,
click the OK button, click the Apply button, then click the OK
button to close the Display Properties dialog box.
- Right-click the Desktop icon for My Documents, select
Properties, click the "Restore Default" button, click the Apply
button, click the Yes button if/when prompted to Move Documents
(this will not delete any documents from either location, and if
there are files stored in both locations with the same names this
will make a "Copy of..." the duplicate file for you), and after
Moving... is finished click the OK button to close the My
Documents Properties dialog box.
"Can I simply use that option to rename the folders or should I
use the procedure in KB324734 to restore the profiles?"
No, simply renaming the folder without correcting the
ProfileImagePath value is not going to correct the discrepancies.
I feel like these newsgroup messages and the Microsoft Knowledge
Base Articles include all the detailed information you need to
safely correct the discrepancy in Logon User Name (user account
name), Documents and Settings folder name, ProfileImagePath
value, and DocFolderPath value. Furthermore, I cannot think of
any other details add. However, if you feel hesitant and/or are
still unclear about how to correct the discrepancies I
suggest that you refrain making any changes and ask a friend who
is knowledgeable on the subject to correct them for you. Good