Re: problem with PNP[?] and "ROOT\PRINTER\0000"
- From: "albert" <albert.h@xxxxxxxxxx>
- Date: Sat, 29 Apr 2006 10:33:50 -0400
"Sharon F" <sharonfDEL@xxxxxxxxxxx> wrote in message
news:%23VsZpUtaGHA.1352@xxxxxxxxxxxxxxxxxxxxxxx
On Thu, 27 Apr 2006 14:44:29 -0400, albert wrote:
I upgraded my laptop from XP Home to XP Pro. Everything worked perfectly
before, and works perfectly now, with one exception. All Windows XP Pro
patches are up to date as of today.
Now, at every boot, a "New Hardware Found" dialogue pops up, and states
that
Windows has found "printer" [just the word "printer", no brand or
model] --
when there is none attached to the machine [USB, or wireless]. If I tell
it
to install printer, it cannot do so. If I direct it to look in my
Windows
folder [every relevant subfolder I can think of] on C:, or on the CD, it
reports it can find no driver. When I cancel the install attempt, and
check
the checkbox for Windows to not try to install this device in the future,
at
the each boot up it tries again.
The laptop system prints just fine on my [ancient] HP printer, which is
attached to my desktop, communicating to it through the network,
wirelessly
or hardwired to my router. So there is no problem with printing or
installed drivers in the real world.
Below is all the information I could imagine might be relevant as I
searched
the system to try to figure out what is screwy.
Using msinfo32.exe, under "Problem Devices", here is the listing:
Device: "Not Available"
PNP Device ID: "ROOT\PRINTER\0000"
Error Code: "Reinstall the drivers for this device"
Checking the file "setupapi.log" I found the following lines:
#I125 Installing NULL driver for "ROOT\PRINTER\0000".
#I121 Device install of "ROOT\PRINTER\0000" finished successfully.
[2006/04/26 13:52:49 1200.1736 Driver Install]
(I don't know enough about this stuff to determine if the third line in
the
above refers to the Root Printer, so I am including it in case it is
needed)
I have searched the registry, using regedit, but can find no reference to
"ROOT\PRINTER\0000".
All ports on the USB ports on the laptop are clean, and function
perfectly
when I test them with other devices [USB mouse, USB flash drive, USB
camera
hookup]. The laptop has no parallel port. I have also done a full
chkdsk/scandisk routine.
At one time the laptop was used in an office with a Lexmark printer.
Installing the Lexmark driver[s] screwed up all my HP printer settings
[that
was an annoying adventure] -- but I corrected the problem and removed [I
think] every reference to Lexmark from the laptop.
In the registry, under
HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Print\Printers
there is one listing:
Name: Default
Type: REG_SZ
Data: (value not set)
Although this is a small problem, and obviously is not impeding my work,
I
would much appreciate help in understanding what has gone wrong, what is
happening, and help in fixing it.
TIA
albert
This is not an uncommon problem when installing some brands of printers
into XP that hasn't been repaired. I suspect that the upgrade to Pro reset
the printer info and you're stuck in the same "new hardware found" loop.
To correct: Printer powered down. Uninstall any printer drivers and
software that appears in Add/Remove programs. Remove printer from Device
Manager. If asked if you want to uninstall drivers again, say yes.
Shutdown
computer. Disconnect printer.
Power up computer and reinstall printer using manufacturer's directions.
Important if printer is USB: Connect printer at the specific point of
installation that manufacturer recommends. For USB printers, this is
usually after the manufacturer's drivers have been installed.
--
Sharon F
MS-MVP ~ Windows Shell/User
Sharon,
Thank you for the advice. I will try it out and post back with the
results.
albert
.
- References:
- problem with PNP[?] and "ROOT\PRINTER\0000"
- From: albert
- Re: problem with PNP[?] and "ROOT\PRINTER\0000"
- From: Sharon F
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