Re: Startup Problem.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

"aavishkar" wrote:
> My computer has XP Pro preloaded by Gateway. My Startup window
> (in System
> Configuration Utility) is populated by 30 items.
>
> A freind's computer had ME preloaded by Dell and I helped her
> upgrade to XP
> Home (SP2) in December. Her Startup window has only two items
> listed: SysTray
> and Setup, and there is a button at the bottom of the window
> that says
> "Restore Startup Programs.....".
>
> If you click that button a window apprears that says "The
> following startup
> items were disabled during the upgrade from your previous
> operating system.
> Check the boxes for the items you wish to restore and click
> OK". And there
> are only two items listed: HKLMSoftwar.....
> (MSConfigReminder) , and
> HKLMSoftwar..... (Symantec NetDriver Monitor).
>
> The problem is that my friend needs to uninstall and reinstall
> Norton
> (because she gets an error message during LiveUpdate). But is
> not successful
> uninstalling via Add/Remove Programs.
>
> According to Symantec she needs to ensure that that ccApp box
> in the Startup
> window is checked. But as it does not appear in that window
> she is stumped.
>
> Could someone please help.
>
> Thank you.

Easy way to remove this is as follows:

Registry.

1. HKLM/Software - remove anything relating to Norton AV be it under
Symantec or elsewhere.

2. Do the same as above but for HKCU.

3. Go to HKLM/Services/CurrentControlSet, and look for services that
relate to Norton. If in doubt of what they are, go to Start, Run and
then type services.msc and find them on the list.

4. Reboot, and then remove the Norton AV directories under Program
Files. Also check any Common areas that it may have stored stuff in
as well.

5. Reboot once more and reinstall Norton AV.

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