Re: No Audio Device
From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 01/26/05
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- In reply to: John Murray: "Re: No Audio Device"
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Date: Wed, 26 Jan 2005 12:22:49 -0800
As I think I mentioned previously, there often is a "relationship" between
the modem and the soundcard. Even if you don't happen to use the function,
if it is in one of the drivers and for some reason it didn't install when
installing the other device, you can run into issues. Sometimes it only
appears as being an issue in Device Manager while other times, it might
disable the function of one or both devices.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "John Murray" <john@MurrayComputing.com> wrote in message news:emyGNX8AFHA.2540@TK2MSFTNGP09.phx.gbl... > Hello Michael - > > Well, I can't explain why, but here's the steps we took with my friend's > PC > that brought back sound: > > A) Uninstall and physically remove the modem (generic PCI card) > B) Uninstall and reinstall the driver for the integrated sound device > [this did completely return sound] > C) Reinstall the modem & driver > > Everything works, but why I don't know. > > Thanks again for your help and your time, > John > <<>> > > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message > news:eoXaoo1$EHA.3300@TK2MSFTNGP10.phx.gbl... >> You're welcome, John, good luck. >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> news:ODuvgj1$EHA.2180@TK2MSFTNGP10.phx.gbl... >> > Thanks again, Michael - >> > >> > I'm going to see my friend Monday, and will bring the print out of our >> > messages with me. >> > >> > Appreciate all you've done, >> > John >> > <<>> >> > >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> > news:eU%23x3el$EHA.2788@TK2MSFTNGP15.phx.gbl... >> >> You're welcome. >> >> >> >> You friend's approach is a bit drastic considering the problem and he >> > really >> >> has nothing to lose by first checking for the latest XP compatible >> >> drivers >> >> from the manufacturer's website. >> >> >> >> Here are some things he can do or try before going that far. He may >> > already >> >> have made up his mind but I post them for his benefit and the benefit > of >> >> others as formatting doesn't need to be anything but a last resort > since >> > XP >> >> offers a number of other options as follows: >> >> >> >> In addition to checking for the latest XP compatible drivers from the >> >> manufacturer's website which should be among the first thing a user >> >> tries: >> >> >> >> First, be sure your antivirus software has the latest definitions and > run >> > a >> >> virus scan. >> >> >> >> Second, download, install and run Ad Aware: >> >> www.lavasoftusa.com >> >> >> >> If this is a relatively recent issue, you might try using System > Restore >> > to >> >> take you back to a time when this worked properly. Start\All >> >> Programs\Accessories\System Tools\System Restore. If that doesn't >> >> resolve >> >> it, try the information below. >> >> >> >> The following assumes you have an actual XP CD as opposed to a restore > CD >> > or >> >> restore partition supplied by your PC manufacturer. >> >> >> >> Go to Start, type sfc /scannow in the run box and press enter. Note, >> > there >> >> is a space between sfc and the forward slash. You will be asked for > your >> > XP >> >> CD. Be aware, upon inserting the CD the XP setup screen may appear, > this >> > is >> >> not a part of sfc /scannow, rather it is being invoked by autorun. >> >> Simply >> >> minimize the screen and allow sfc to continue. >> >> >> >> If the above fails to resolve the issue, try a repair install as > follows: >> >> >> >> Be sure you are well backed up in case there is a problem from which > you >> > are >> >> unable to recover. NOTE, while a repair install should leave your >> >> data >> >> files intact, if something goes wrong during the repair install, you > may >> > be >> >> forced to start over and do a clean install of XP. If you don't have >> >> your >> >> data backed up, you would lose your data should that eventuality >> >> occur. >> >> >> >> Assuming your system is set to boot from the CD-ROM drive, boot with > the >> > XP >> >> CD in the drive. If it isn't or you are not sure, you need to enter > the >> >> system's BIOS. When you boot the system, the first screen usually has >> >> instructions that if you wish to enter setup press a specific key, >> >> when >> > you >> >> see that, do so. Then you will have to navigate to the boot sequence, > if >> >> the CD-ROM drive is not first line, set it first in the boot sequence. >> > Save >> >> your settings and exit with the XP CD in the drive. The system will >> > reboot. >> >> >> >> Boot from the CD. If your system is set to be able to boot from the > CD, >> > it >> >> should detect the disk and give a brief message, during the boot up, >> >> if >> > you >> >> wish to boot from the CD press any key. >> >> >> >> Once you have pressed a key, setup should begin. You will see a >> >> reference >> >> asking if you need to load special drivers and another notice that if > you >> >> wish to begin the ASR (Automatic Recovery Console) depress F2. Just > let >> >> setup run past all of that. It will continue to load files and > drivers. >> >> >> >> Then it will bring you to a screen. Eventually, you will come to a >> >> screen >> >> with the option to (1) setup Windows or (2) Repair Windows >> >> Installation >> >> using the Recovery console. >> >> >> >> The first option, to setup Windows is the one you want and requires >> >> you >> >> to >> >> press enter. When asked, press F8 to accept the end user agreement. >> > Setup >> >> will then search for previous versions of Windows. Upon finding your >> >> version, it will ask if you wish to Repair your current installation >> >> or >> >> install fresh. Press R, that will run a repair installation. From > there >> >> on, follow the screens. >> >> >> >> >> >> >> >> >> >> -- >> >> Michael Solomon MS-MVP >> >> Windows Shell/User >> >> Backup is a PC User's Best Friend >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> news:unLLuOk$EHA.3840@tk2msftngp13.phx.gbl... >> >> > Thanks again, Michael - >> >> > >> >> > My friend is really frustrated because his sound used to work and >> >> > now >> >> > it >> >> > doesn't, with seemingly no changes to cause the problem. What he has >> >> > decided >> >> > to do is a complete format/reinstall, so for now I'm going to let >> >> > him >> >> > proceed on his own. >> >> > >> >> > Appreciate your help, >> >> > John >> >> > <<>> >> >> > >> >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> >> > news:uSJBGbZ$EHA.3824@TK2MSFTNGP10.phx.gbl... >> >> >> You're welcome. >> >> >> >> >> >> The installation of an alternative card which had the same issue > MIGHT >> >> > point >> >> >> to something other than the drivers. However, since the driver >> >> >> were >> >> >> installed from the CD with which the soundcard shipped, it might > well >> > be >> >> > the >> >> >> same issue. Drivers become dated quickly which is why we suggest >> >> >> checking >> >> >> manufacturer's websites for the latest drivers for a device when an >> > issue >> >> >> such as this comes up. If the latest drivers don't resolve the > issue, >> > we >> >> >> can partially rule out drivers as the cause. In both cases, you > were >> >> > using >> >> >> the drivers with which the device shipped as opposed to the latest >> >> > drivers, >> >> >> hence, both might have the same issue in that regard. >> >> >> >> >> >> I say partially because the next possibility is that some other > device >> > on >> >> >> the system is conflicting. You would have to resolve that by > process >> > of >> >> >> elimination, disconnecting and otherwise disabling or uninstalling >> > other >> >> >> devices one by one until you found the culprit. >> >> >> >> >> >> One of the things you need to check is whether or not the >> >> >> integrated >> >> >> soundcard was disabled when you added the other card. If it was > not, >> >> >> that >> >> >> could have caused the other card to have the same issue as well. >> >> >> >> >> >> Something else to consider, if your soundcard and this would apply > to >> >> > both, >> >> >> had special features or if the computer has features that tie sound > in >> >> > with >> >> >> the phone for example, you might need to install the latest drivers >> >> >> for >> >> > the >> >> >> modem in order to get full function out of the soundcard. I had > just >> >> >> such >> >> >> an issue on one of my systems wherein, the modem software need to >> >> >> be >> >> >> installed as well. If it wasn't installed, the soundcard would not > be >> >> > fully >> >> >> implemented and get banged out (appear as disabled) in Device >> >> >> Manger >> >> > (under >> >> >> System, the Hardware tab, in Control Panel). >> >> >> >> >> >> -- >> >> >> Michael Solomon MS-MVP >> >> >> Windows Shell/User >> >> >> Backup is a PC User's Best Friend >> >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> >> news:e8wOEWY$EHA.1452@TK2MSFTNGP11.phx.gbl... >> >> >> > Hello again, Michael - >> >> >> > >> >> >> > Thanks for your continuing support -- one thing that may point > away >> >> >> > from >> >> >> > this being a driver issue is that when we installed a separate, >> >> > additional >> >> >> > sound card (the default is integrated on the motherboard) it did >> >> >> > install >> >> >> > just fine, including the driver from it's CD, but the situation >> >> >> > remained >> >> >> > the >> >> >> > same: greyed out Sounds and Audio Devices Properties stating "No >> > Audio >> >> >> > Device". Wouldn't this indicate that it is something other than a >> >> >> > driver >> >> > ? >> >> >> > >> >> >> > Your help is definitely appreciated, >> >> >> > John >> >> >> > <<>> >> >> >> > >> >> >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> >> >> > news:uW5yYIS$EHA.3700@tk2msftngp13.phx.gbl... >> >> >> >> You're welcome. >> >> >> >> >> >> >> >> You might try the Intel site for updated drivers and/or the > system >> >> >> >> manufacturer's website as well. >> >> >> >> >> >> >> >> If the system has been updated at all, Windows Updates, other >> > updates, >> >> >> > etc., >> >> >> >> it changes the operating environment. Eventually, many devices >> >> >> >> that >> >> > have >> >> >> >> worked just fine right along end up pushed over the line and >> >> >> >> require >> > >> >> >> >> their >> >> >> >> drivers to be updated. Assuming the card is properly seated in > its >> >> > slot, >> >> >> >> everything you've mentioned points to a driver issue. >> >> >> >> >> >> >> >> -- >> >> >> >> Michael Solomon MS-MVP >> >> >> >> Windows Shell/User >> >> >> >> Backup is a PC User's Best Friend >> >> >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> >> >> news:%23PhCEER$EHA.3908@TK2MSFTNGP12.phx.gbl... >> >> >> >> > Thanks, Michael -- this is an Intel motherboard (D850GB) with >> >> >> >> > integrated >> >> >> >> > sound, and we have uninstalled then reinstalled the device and >> >> > driver; >> >> >> >> > this >> >> >> >> > process goes exactly (and smoothly) as it should, but in the > end >> >> > there >> >> >> > is >> >> >> >> > still no sound. Also, this system (always Win XP Pro, not an >> > upgrade >> >> >> > from >> >> >> >> > an >> >> >> >> > earlier version) worked perfectly for months prior to the >> >> >> >> > sound >> >> >> >> > going >> >> >> > out, >> >> >> >> > so we're still trying to figure out what happened. >> >> >> >> > >> >> >> >> > During my searches to find something on this problem I've seen >> >> >> >> > literally >> >> >> >> > dozens of posts to various tech support groups for this same >> >> >> >> > problem, >> >> >> >> > so >> >> >> >> > perhaps someone will come across the answer and let the rest >> >> >> >> > of >> >> >> >> > us >> >> >> >> > know. >> >> >> >> > >> >> >> >> > Thank you for your help and your time, >> >> >> >> > John >> >> >> >> > <<>> >> >> >> >> > >> >> >> >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> >> >> >> > news:Oj9fgPO$EHA.3372@TK2MSFTNGP10.phx.gbl... >> >> >> >> >> Have you checked the soundcard manufacturer's website for the >> >> >> >> >> latest >> >> >> >> >> XP >> >> >> >> >> compatible drivers? >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> Michael Solomon MS-MVP >> >> >> >> >> Windows Shell/User >> >> >> >> >> Backup is a PC User's Best Friend >> >> >> >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> >> >> >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> >> >> >> news:%23PtsbGy%23EHA.612@TK2MSFTNGP09.phx.gbl... >> >> >> >> >> > Hello to All - >> >> >> >> >> > >> >> >> >> >> > Trying to help a friend with his Windows XP Pro SP2 >> >> >> >> >> > computer >> > that >> >> >> >> >> > was >> >> >> >> >> > working just fine, but now there is no sound: >> >> >> >> >> > >> >> >> >> >> > ** >> >> >> >> >> > Sounds and Audio Devices Properties is completely greyed >> >> >> >> >> > out >> > and >> >> >> >> >> > instead >> >> >> >> >> > of >> >> >> >> >> > the audio device it shows "No Audio Device" >> >> >> >> >> > >> >> >> >> >> > Everything in Device Manager is ok, no errors, warnings, no >> >> > problems >> >> >> > of >> >> >> >> >> > any >> >> >> >> >> > kind, include the integrated sound chipset. >> >> >> >> >> > >> >> >> >> >> > We have removed, uninstalled and reinstalled devices, > drivers, >> >> > etc., >> >> >> >> >> > but >> >> >> >> >> > no >> >> >> >> >> > change. >> >> >> >> >> > >> >> >> >> >> > We have installed a separate sound card, which does >> >> >> >> >> > install, >> > but >> >> > the >> >> >> >> >> > greyed >> >> >> >> >> > out "No Audio Device" is still there, no sound! >> >> >> >> >> > >> >> >> >> >> > We have verified Windows Audio Service is started > (automatic) >> > and >> >> >> >> >> > the >> >> >> >> > Plug >> >> >> >> >> > & >> >> >> >> >> > Play Software Enumerator files are in tact. >> >> >> >> >> > >> >> >> >> >> > This machine does not produce sound from any source -- > system, >> > CD >> >> >> >> >> > audio, >> >> >> >> >> > web-based music -- except the PC speaker. >> >> >> >> >> > ** >> >> >> >> >> > >> >> >> >> >> > The only thing that may have changed would be something >> >> >> >> >> > from >> >> >> >> > WindowsUpdate >> >> >> >> >> > (automatic updates are turned on) but we cannot be sure > about >> >> > this. >> >> >> >> >> > >> >> >> >> >> > Any help appreciated, >> >> >> >> >> > John Murray >> >> >> >> >> > <<>> >> >> >> >> >> > >> >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> >> >> > >> >> >> >> >> >> >> >> > >> >> > >> >> >> >> >> > >> > >> >> > >
- Next message: roland: "Can Windows XP run on two hard drives?"
- Previous message: Nepatsfan: "Re: Printers configuring automatically"
- In reply to: John Murray: "Re: No Audio Device"
- Messages sorted by: [ date ] [ thread ]
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