Re: No Audio Device
From: Michael Solomon \(MS-MVP\) (user_at_#notme.com)
Date: 01/21/05
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Date: Thu, 20 Jan 2005 17:40:37 -0800
You're welcome, John, good luck.
-- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "John Murray" <john@MurrayComputing.com> wrote in message news:ODuvgj1$EHA.2180@TK2MSFTNGP10.phx.gbl... > Thanks again, Michael - > > I'm going to see my friend Monday, and will bring the print out of our > messages with me. > > Appreciate all you've done, > John > <<>> > > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message > news:eU%23x3el$EHA.2788@TK2MSFTNGP15.phx.gbl... >> You're welcome. >> >> You friend's approach is a bit drastic considering the problem and he > really >> has nothing to lose by first checking for the latest XP compatible >> drivers >> from the manufacturer's website. >> >> Here are some things he can do or try before going that far. He may > already >> have made up his mind but I post them for his benefit and the benefit of >> others as formatting doesn't need to be anything but a last resort since > XP >> offers a number of other options as follows: >> >> In addition to checking for the latest XP compatible drivers from the >> manufacturer's website which should be among the first thing a user >> tries: >> >> First, be sure your antivirus software has the latest definitions and run > a >> virus scan. >> >> Second, download, install and run Ad Aware: >> www.lavasoftusa.com >> >> If this is a relatively recent issue, you might try using System Restore > to >> take you back to a time when this worked properly. Start\All >> Programs\Accessories\System Tools\System Restore. If that doesn't >> resolve >> it, try the information below. >> >> The following assumes you have an actual XP CD as opposed to a restore CD > or >> restore partition supplied by your PC manufacturer. >> >> Go to Start, type sfc /scannow in the run box and press enter. Note, > there >> is a space between sfc and the forward slash. You will be asked for your > XP >> CD. Be aware, upon inserting the CD the XP setup screen may appear, this > is >> not a part of sfc /scannow, rather it is being invoked by autorun. >> Simply >> minimize the screen and allow sfc to continue. >> >> If the above fails to resolve the issue, try a repair install as follows: >> >> Be sure you are well backed up in case there is a problem from which you > are >> unable to recover. NOTE, while a repair install should leave your data >> files intact, if something goes wrong during the repair install, you may > be >> forced to start over and do a clean install of XP. If you don't have >> your >> data backed up, you would lose your data should that eventuality occur. >> >> Assuming your system is set to boot from the CD-ROM drive, boot with the > XP >> CD in the drive. If it isn't or you are not sure, you need to enter the >> system's BIOS. When you boot the system, the first screen usually has >> instructions that if you wish to enter setup press a specific key, when > you >> see that, do so. Then you will have to navigate to the boot sequence, if >> the CD-ROM drive is not first line, set it first in the boot sequence. > Save >> your settings and exit with the XP CD in the drive. The system will > reboot. >> >> Boot from the CD. If your system is set to be able to boot from the CD, > it >> should detect the disk and give a brief message, during the boot up, if > you >> wish to boot from the CD press any key. >> >> Once you have pressed a key, setup should begin. You will see a >> reference >> asking if you need to load special drivers and another notice that if you >> wish to begin the ASR (Automatic Recovery Console) depress F2. Just let >> setup run past all of that. It will continue to load files and drivers. >> >> Then it will bring you to a screen. Eventually, you will come to a >> screen >> with the option to (1) setup Windows or (2) Repair Windows Installation >> using the Recovery console. >> >> The first option, to setup Windows is the one you want and requires you >> to >> press enter. When asked, press F8 to accept the end user agreement. > Setup >> will then search for previous versions of Windows. Upon finding your >> version, it will ask if you wish to Repair your current installation or >> install fresh. Press R, that will run a repair installation. From there >> on, follow the screens. >> >> >> >> >> -- >> Michael Solomon MS-MVP >> Windows Shell/User >> Backup is a PC User's Best Friend >> DTS-L.Org: http://www.dts-l.org/ >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> news:unLLuOk$EHA.3840@tk2msftngp13.phx.gbl... >> > Thanks again, Michael - >> > >> > My friend is really frustrated because his sound used to work and now >> > it >> > doesn't, with seemingly no changes to cause the problem. What he has >> > decided >> > to do is a complete format/reinstall, so for now I'm going to let him >> > proceed on his own. >> > >> > Appreciate your help, >> > John >> > <<>> >> > >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> > news:uSJBGbZ$EHA.3824@TK2MSFTNGP10.phx.gbl... >> >> You're welcome. >> >> >> >> The installation of an alternative card which had the same issue MIGHT >> > point >> >> to something other than the drivers. However, since the driver were >> >> installed from the CD with which the soundcard shipped, it might well > be >> > the >> >> same issue. Drivers become dated quickly which is why we suggest >> >> checking >> >> manufacturer's websites for the latest drivers for a device when an > issue >> >> such as this comes up. If the latest drivers don't resolve the issue, > we >> >> can partially rule out drivers as the cause. In both cases, you were >> > using >> >> the drivers with which the device shipped as opposed to the latest >> > drivers, >> >> hence, both might have the same issue in that regard. >> >> >> >> I say partially because the next possibility is that some other device > on >> >> the system is conflicting. You would have to resolve that by process > of >> >> elimination, disconnecting and otherwise disabling or uninstalling > other >> >> devices one by one until you found the culprit. >> >> >> >> One of the things you need to check is whether or not the integrated >> >> soundcard was disabled when you added the other card. If it was not, >> >> that >> >> could have caused the other card to have the same issue as well. >> >> >> >> Something else to consider, if your soundcard and this would apply to >> > both, >> >> had special features or if the computer has features that tie sound in >> > with >> >> the phone for example, you might need to install the latest drivers >> >> for >> > the >> >> modem in order to get full function out of the soundcard. I had just >> >> such >> >> an issue on one of my systems wherein, the modem software need to be >> >> installed as well. If it wasn't installed, the soundcard would not be >> > fully >> >> implemented and get banged out (appear as disabled) in Device Manger >> > (under >> >> System, the Hardware tab, in Control Panel). >> >> >> >> -- >> >> Michael Solomon MS-MVP >> >> Windows Shell/User >> >> Backup is a PC User's Best Friend >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> news:e8wOEWY$EHA.1452@TK2MSFTNGP11.phx.gbl... >> >> > Hello again, Michael - >> >> > >> >> > Thanks for your continuing support -- one thing that may point away >> >> > from >> >> > this being a driver issue is that when we installed a separate, >> > additional >> >> > sound card (the default is integrated on the motherboard) it did >> >> > install >> >> > just fine, including the driver from it's CD, but the situation >> >> > remained >> >> > the >> >> > same: greyed out Sounds and Audio Devices Properties stating "No > Audio >> >> > Device". Wouldn't this indicate that it is something other than a >> >> > driver >> > ? >> >> > >> >> > Your help is definitely appreciated, >> >> > John >> >> > <<>> >> >> > >> >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> >> > news:uW5yYIS$EHA.3700@tk2msftngp13.phx.gbl... >> >> >> You're welcome. >> >> >> >> >> >> You might try the Intel site for updated drivers and/or the system >> >> >> manufacturer's website as well. >> >> >> >> >> >> If the system has been updated at all, Windows Updates, other > updates, >> >> > etc., >> >> >> it changes the operating environment. Eventually, many devices >> >> >> that >> > have >> >> >> worked just fine right along end up pushed over the line and >> >> >> require > >> >> >> their >> >> >> drivers to be updated. Assuming the card is properly seated in its >> > slot, >> >> >> everything you've mentioned points to a driver issue. >> >> >> >> >> >> -- >> >> >> Michael Solomon MS-MVP >> >> >> Windows Shell/User >> >> >> Backup is a PC User's Best Friend >> >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> >> news:%23PhCEER$EHA.3908@TK2MSFTNGP12.phx.gbl... >> >> >> > Thanks, Michael -- this is an Intel motherboard (D850GB) with >> >> >> > integrated >> >> >> > sound, and we have uninstalled then reinstalled the device and >> > driver; >> >> >> > this >> >> >> > process goes exactly (and smoothly) as it should, but in the end >> > there >> >> > is >> >> >> > still no sound. Also, this system (always Win XP Pro, not an > upgrade >> >> > from >> >> >> > an >> >> >> > earlier version) worked perfectly for months prior to the sound >> >> >> > going >> >> > out, >> >> >> > so we're still trying to figure out what happened. >> >> >> > >> >> >> > During my searches to find something on this problem I've seen >> >> >> > literally >> >> >> > dozens of posts to various tech support groups for this same >> >> >> > problem, >> >> >> > so >> >> >> > perhaps someone will come across the answer and let the rest of >> >> >> > us >> >> >> > know. >> >> >> > >> >> >> > Thank you for your help and your time, >> >> >> > John >> >> >> > <<>> >> >> >> > >> >> >> > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message >> >> >> > news:Oj9fgPO$EHA.3372@TK2MSFTNGP10.phx.gbl... >> >> >> >> Have you checked the soundcard manufacturer's website for the >> >> >> >> latest >> >> >> >> XP >> >> >> >> compatible drivers? >> >> >> >> >> >> >> >> -- >> >> >> >> Michael Solomon MS-MVP >> >> >> >> Windows Shell/User >> >> >> >> Backup is a PC User's Best Friend >> >> >> >> DTS-L.Org: http://www.dts-l.org/ >> >> >> >> >> >> >> >> "John Murray" <john@MurrayComputing.com> wrote in message >> >> >> >> news:%23PtsbGy%23EHA.612@TK2MSFTNGP09.phx.gbl... >> >> >> >> > Hello to All - >> >> >> >> > >> >> >> >> > Trying to help a friend with his Windows XP Pro SP2 computer > that >> >> >> >> > was >> >> >> >> > working just fine, but now there is no sound: >> >> >> >> > >> >> >> >> > ** >> >> >> >> > Sounds and Audio Devices Properties is completely greyed out > and >> >> >> >> > instead >> >> >> >> > of >> >> >> >> > the audio device it shows "No Audio Device" >> >> >> >> > >> >> >> >> > Everything in Device Manager is ok, no errors, warnings, no >> > problems >> >> > of >> >> >> >> > any >> >> >> >> > kind, include the integrated sound chipset. >> >> >> >> > >> >> >> >> > We have removed, uninstalled and reinstalled devices, drivers, >> > etc., >> >> >> >> > but >> >> >> >> > no >> >> >> >> > change. >> >> >> >> > >> >> >> >> > We have installed a separate sound card, which does install, > but >> > the >> >> >> >> > greyed >> >> >> >> > out "No Audio Device" is still there, no sound! >> >> >> >> > >> >> >> >> > We have verified Windows Audio Service is started (automatic) > and >> >> >> >> > the >> >> >> > Plug >> >> >> >> > & >> >> >> >> > Play Software Enumerator files are in tact. >> >> >> >> > >> >> >> >> > This machine does not produce sound from any source -- system, > CD >> >> >> >> > audio, >> >> >> >> > web-based music -- except the PC speaker. >> >> >> >> > ** >> >> >> >> > >> >> >> >> > The only thing that may have changed would be something from >> >> >> > WindowsUpdate >> >> >> >> > (automatic updates are turned on) but we cannot be sure about >> > this. >> >> >> >> > >> >> >> >> > Any help appreciated, >> >> >> >> > John Murray >> >> >> >> > <<>> >> >> >> >> > >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> >> >> > >> >> >> >> >> >> >> >> > >> >> > >> >> >> >> >> > >> > >> >> > >
- Next message: Bruce Chambers: "Re: XP activation question"
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- In reply to: John Murray: "Re: No Audio Device"
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