Re: After reboot, looks like brand new install?
- From: "David B." <mail@xxxxxxxxxx>
- Date: Wed, 2 Sep 2009 16:19:11 -0400
There are a few fixes, but keep in mind Windows is now using a temporary profile every time the machine starts, so if she's reconfigured her email and such, and reboots, that configuration will be lost and she'll be back to square one.
http://support.microsoft.com/kb/555473
http://support.microsoft.com/kb/811151
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"bizee" <bizeesheri@xxxxxxxxx> wrote in message news:bbe1d167-0b2c-40f5-bbe9-6f27271353c2@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Update: She called today, and YES it did mention a temporary user
was created.
I guess I'll google how to fix that.??
On Sep 1, 9:04 am, bizee <bizeesh...@xxxxxxxxx> wrote:
She called and said that her documents were there. But no cookies,
favorites etc., address book.
I had her check user accounts: It had her-admin. Guest was turned
off.
I didn't see your post to ask about temps.....she had not mentioned
that though.
On Sep 1, 8:18 am, "David B." <m...@xxxxxxxxxx> wrote:
> Did she happen to mention if she saw an error that her user account was
> corrupt and Windows would create a temporary one?
> She'd have to look in the Documents and Setting directory to see if her > old
> data is in the old account folders.
> --
> ------"bizee" <bizeesh...@xxxxxxxxx> wrote in message
>news:ddce18d9-f0f2-4218-a86d-a22ea5545963@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > My mom called last night (I haven't yet looked at her computer, trying
> > to get some info before I head over there later in the week).
> > She said that she rebooted, since her printer queue was backed up.
> > When she restarted, she said it looked like a brand new install of
> > XP. Said Welcome to Windows XP. She has lost some icons on the
> > desktop. she said that she was not asked for a new username though.
> > And said her incredimail, had to be reset up and that it wouldn't take
> > the new setup, that it was temporary. She said she called Charter and
> > they helped her get that going. But appears to have lost her address
> > book.
> > I don't know what her file structure looks like, to see if she
> > actually did lose files in the my computer area (if her username did/
> > did not change)
> > Any ideas of what might have happened. And what I might do to see if
> > files are indeed gone, or just under another user? (I'll be cheking
> > user accounts to see what that shows).
> > She is ok computer savvy (69 years old), and usually just does
> > spreadsheets, or documents, and then surfs and email. Nothing
> > spectacular.
> > Thanks- Hide quoted text -
> - Show quoted text -- Hide quoted text -
- Show quoted text -
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- From: bizee
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- From: David B.
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