Re: SP3 potential problem

That was one of the first things that I did. I ran the diagnostics on the
laptop and no problems were shown with the keyboard. Normally, if I toggle
the Fn/End keys, an icon will appear on the screen which toggles between the
speakers being on or muted. The same thing with the Page up and Page dn
keys. A box pops up that shows the level of volume on the speakers. What
happens now is that the images don't show up on the display but those keys do
work to mute or change the volume of the speakers. So the keys do work.
What I did notice is that the hot key that controls hybernation doesn't work
when this problem occurs.

I think it all has something to do with a Dell program that controls these
hot keys. It's called Dell QuickSet. This all took place after I
inadvertentley downloaded SP3.



"Gerry" wrote:

Homer

I cannot help with a laptop keyboard problem. How old is the laptop?
Have you tried another keyboard connected to a USB port?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Homer wrote:
Gerry,
I uninstalled the last of the MSN.net framework files. I also
reinstalled the ATI video driver. The Fn key work for a couple of
hours and now it's not working again. I don't understand.

"Gerry" wrote:

Homer

Have you tried uninstalling each and every Net.Framework offering.
You may find you do not need it!

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Homer wrote:
I spoke too soon. A day or 2 after resolving the problem, I
installed new updates. Included in these updates were a number of
MS.Net Framework files. Shortly after doing that, the Fn key stopped
working again. I uninsalled all but the 2.0 service pack 2 version.
I then reinstalled the video driver. It didn't work. I'm now at a
loss. Any suggestions.

Thanks.

"Gerry" wrote:

Homer

That's a good result. Perseverance wins through <G>.

Thanks for reporting the outcome.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Homer wrote:
Gerry,
Just to let you know, I found an updated version of the ATI video
driver at the Dell support site. ATI no longer pvrovides
downloads of the driver for my machine. At any rate, I
downloaded the new driver and all of my problems have gone away.
I've also been able to download the Net framework updates.

Thanks again for all of your help.

"Homer" wrote:

Hi Gerry

I believe the Dell support person directed me to a Dell site to
download the video driver.

The failure code for the MS.Net framework is 0x66A
Thanks

"Gerry" wrote:

Homer

Where did you download the ATI drivers from?

Select Start, Help and Support, Keep your Windows up- to-date
with Windows Update, Review your Update History you can see the
update. What is the Failure code. Double click the small red
icon in the Status column for the failed update.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Homer wrote:
Thanks again for the help.

I went to the locations you suggested and both of those
executable files are there. I tried clicking on the Cli.exe
file and I received an error message that it could not
initialize.

When I first started having the problem with the Fn key, I
spoken to Dell support. They had me download the latest ATI
drivers for my video card. Could that have caused this problem
with these 2 .exe files not to load on startup? Also, I keep
getting reminders that there is an update available for
download. It is the Netframework
2.0. For whatever reason it will not install. Do you thinnk
all of these problems are related?

Thanks

"Gerry" wrote:

Homer

CLI.exe is part of the ATI multimedia which installs a taskbar
icon for accessing the diagnostics features. cli.exe is
required by third-party software or hardware and should not
disabled.

MOM.exe is part of the Catalyst Control Center from ATI.
Catalyst Control Center does not need to run at StartUp. It
can be started manually.
Source: PC Pitstop Process Library.

Go to Start, Control Panel, Folder Options, View, Advanced
Settings and verify that the box before "Show hidden files and
folders" is checked and "Hide protected operating system files
" is unchecked. You may need to scroll down to see the second
item. You should also make certain that the box before "Hide
extensions for known file types" is not checked.

Open Windows Explorer and check for the two files.

I think you should find them in the places indicated but they
may not be there:
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Homer wrote:
Hi Gerry.

I last heard from you on 5/27. You asked me to let you know
how I was getting on with the problem at the begining of this
thread. Possibly you're on holiday. When you have a moment,
please let me know if there may be anything else I can do to
resolve this problem.

Thanks again for all of your advice.

"Homer" wrote:


Gerry
This is an update to my last post. The 2 applications that
failed to initialize are CLI.EXE and MOM.EXE. I get these
two error messages when I reboot. I also noticed that
there is a video clip that I created with a shareware
program for converting PowerPoint prestations to DVD. It
was a dismal failure and I have since removed it. However,
I can't delete the video clip it created. Every time I try
to delete I get thrown out of Windows Explorer and I get a
message to send the info to MS. I have no idea if this has
anything to do with the problems I've been having with the
FN key.

"Homer" wrote:

taking your recommendation, I was able to remove the
various Net Framework items from my machine. I also
remove skype and reinstalled it. I have not been able to
download Net Framework item that appear on the support
site for my machine. It fails. I found a potential fix
for the problem (Register the Wups2.dll file in Windows)
but that hasn't helped. I still can download that update.
Additionally, I received a couple of error messages when I
booted up today. They both were relative to not being able
to start something. Finally, the Fn key worked for about
an hour after booting up. That's longest it has worked
since this problem began.

Thanks for all of you help

"Gerry" wrote:

Homer

Read the post by Aaron. You need to uninstall 3.5 first
etc. http://snurl.com/iwkym [social_msdn_microsoft_com]

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Homer wrote:
I tried to remove Netframework 2.0 sp 2 and it won't let
me. It says that it will affect other programs and gave
me the following link for more info:

http://go.microsoft.com/fwlink/?linkld=91126

I tried the link and it said that it couldn't find that
page.

"Gerry" wrote:

Homer

Remove all SP2 and later Microsoft Net Framework items
and then reinstall what the Windows Update offers!

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Homer wrote:
thanks for the info.

I took a look in the add/remove programs folder in
control panel and the closest file I have in there to
the one you suggest I remove is Microsoft.net Framework
3.5 SP 1. All the other Framework references were SP 2

I was reluctant to delete anything other than what you
suggested.

"Gerry" wrote:

Homer

Select Start, Control Panel, Add / Remove Programs,
Change or Remove Programs, locate and place cursor on
Microsoft Net Framework 2.0 Service Pack 1 and click
on Remove. The link below explains.
http://support.microsoft.com/support/kb/articles/q312/5/00.asp

Start, Help and Support, Keep your Windows up- to-date
with Windows Update, Custom. Click on Software
Optional and select l all Net Framework updates
offered and download and install.

Select Start, Control Panel, Add / Remove Programs,
Change or Remove Programs, locate and place cursor on
.

Relevant Pages

  • Re: SP3 potential problem
    ... Enquire, plan and execute ... Homer wrote: ... I've also been able to download the Net framework updates. ...
    (microsoft.public.windowsxp.basics)
  • Re: KB928366
    ... automatic download when computer is turned off. ... Is Windows Update offering you any critical security updates? ... Does it make any difference .NET Framework 1.1 ... Thank you for contacting Microsoft Windows Update Support. ...
    (microsoft.public.windowsupdate)
  • Re: SP3 potential problem
    ... Where did you download the ATI drivers from? ... Select Start, Help and Support, Keep your Windows up- to-date with Windows Update, Review your Update History you can see the update. ... I have not been able to download Net Framework ...
    (microsoft.public.windowsxp.basics)
  • Re: SP3 potential problem
    ... Enquire, plan and execute ... download the Net framework updates. ... "Homer" wrote: ... Net Framework items from my machine. ...
    (microsoft.public.windowsxp.basics)
  • Re: update installation failure of the .net 2.0 update
    ... Run the Removal tool and have it remove .NET Framework 2.0 ONLY. ... Download and save .NET Framework 2.0: ... Create a folder on the root drive [the drive where WINDOWS is installed to], usually, the C:\ drive. ... Move them to the DotNet folder and install them from there *in the order they were listed*, restarting the system when prompted to. ...
    (microsoft.public.windowsupdate)
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