Re: Unable to do system restore

On May 13, 11:16 am, "Lorne" <lorne_ander...@xxxxxxxxxxx> wrote:
Not sure if this is an XP or Office issue.  Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot.  All my
office programs now failed to work with different error messages (not enough
memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight
to the error reporting window and others).  All other software seems to work
fine.

Tried Office diagnostics -  no problems found.

Tried switching users and everything worked for the other user on the
system.

Tried a system restore to yesterday which appeared to work until the
computer rebooted and I go the error unable to restore to 12 March.

Any ideas what could cause this?  It seems odd that only office software is
affected and it works for other users so I assume some corruption in the
current user registry but why would system restore fail?

System Restore is one of the things that malicious software will
attack to keep you from removing it (preventing you from going back to
a good date).

There is a file called fpsrvutl.dll that deals with FrontPage (fp =
FrontPage). Is that what you mean instead of fpsrvvtl.dll? I sure
hope so.

If a restore point was made while the system was infected - even
though you never knew about it until much later, the infection is in
that restore point and all others made after the initial infection.
Once you get this sorted out, you should consider deleting all restore
points prior to the infection and making a new one you know is good
(we can talk about that later).

Before trying to figure the other stuff, download Malwarebytes free
software, install it, update, and do a full scan.

Let MBAM clean things up and try your stuff again.

We can feel better if we know we are not working on a system with some
malware infection.

.

Relevant Pages

  • Re: PC wont shut down
    ... >> must turn off your Restore then run Spybot and reboot so that the file ... >> the System Restore files otherwise it will put them right back again. ... hidden & system folders (Open a Windows Explorer window, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Disabling System Restore Points after a successful restore.
    ... System Restore and malware removal - what is best practice? ... Therefore, if you are fairly certain that you have a virus, you ... after all infection cleanup is completed. ...
    (microsoft.public.windowsxp.perform_maintain)
  • Trojan/virus effects
    ... that apparently messed up my machine and kept returning on reboot. ... I'm running XP and turned off System Restore, then rebooted in Safe Mode, ... viruses, like the "DyfucDldr" variety. ...
    (microsoft.public.security)
  • Trojan/virus effects
    ... that apparently messed up my machine and kept returning on reboot. ... I'm running XP and turned off System Restore, then rebooted in Safe Mode, ... viruses, like the "DyfucDldr" variety. ...
    (microsoft.public.security.virus)
  • Re: Backdoor.Ircbot.AV infection
    ... If you turned off System Restore, rebooted and the performed a scan and the scan was clean. ... How can it report an infected file? ... | it reported no virus infection found. ... |>- Reboot the PC ...
    (microsoft.public.security.virus)
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