Re: Windows XP shutdown
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Thu, 12 Feb 2009 08:57:02 -0800
Sandy wrote:
When I tell the computer to shut down, it hangs up after screen says
windows is shutting down............ Please help.
The User Profile Hive Cleanup Service (UPHClean-Setup.msi, yes) is A Good
Thing and can often help. I install it as a matter of course on all XP
machines. But it isn't the whole story:
Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from malware
or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with
a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:
How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796
C. If you need more information, here is an excellent shutdown
troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
.
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- Windows XP shutdown
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