RE: Error: Temp\wer27dd.dir00 Repeatedly received
- From: mysolith <mysolith@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 30 Jan 2009 09:17:00 -0800
I have been getting this error related to Windows Explorer. I can't even
open the control panel or 'my computer' without windows explorer crashing
without the following errors:
EventType : BEX P1 : explorer.exe P2 : 6.0.2900.5512 P3 : 48025c30
P4 : WINUTIL5.DLL P5 : 2006.5.0.23 P6 : 449b122b P7 : 0005d18c
P8 : c0000005 P9 : 00000008
tech info
C:\DOCUME~1\Tobin\LOCALS~1\Temp\WER7d21.dir00\explorer.exe.mdmp
C:\DOCUME~1\Tobin\LOCALS~1\Temp\WER7d21.dir00\appcompat.txt
How do I delete these files if I can't open windows explorer?
"nass" wrote:
.
"SOSICsuz" wrote:
I receive the following error, below, [or whatever] at least 4 times/day w/a
reboot needed most of the time...How do I fix this so I'm not being
continually asked to send a note to Microsoft, rebooting, etc?
My thanks ~ SOSICSuz
C:\Windows\TEMP\WER27dd.dir00\explorer.exe.mdmp
C:\Windows\TEMP\WER27dd.dir00\appcompat.txt
Delete the above dump files and run through these cleaning steps below.
Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Download and Update SuperAntispyware and run a complete scan - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
If the above didn't help try this:
<example>
1- gdiplus.dll is GDI graphics interface.
What your Mobo model and manufacturer
Do you have ATI Radeon or Nvidia Card?
Download Platform SDK Redistributable: GDI+
http://www.microsoft.com/downloads/details.aspx?FamilyId=6A63AB9C-DF12-4D41-933C-BE590FEAA05A&displaylang=en
Reboot your machine after the installation of the update twice!
Then run a through scan by doing the earlier cleaning steps and run this toll:
download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
Run Disk Clean Up on your Drive, does it help?
If the above didn't help then try this:
Open your Search and search for gdiplus.dll, you will find it in this
location:
C:\Windows\System32
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82
Windows Explorer may exit unexpectedly when you use it to view TIFF files in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051
</example>
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH,
nass
---
http://www.nasstec.co.uk
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