Re: Webroot's SPYSWEEPER

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Charles wrote:

I uninstalled an earlier version of Webroot’s SpySeeper. I then installed the latest version. Immediately after a successful installation I started receiving numerous pop-ups telling me that SpySweeper is blocking my system from contacting various possible spyware sites. About every two minutes it would pop-up with a different site. I then uninstalled the program. Removed all the files relating to SpySweeper from my hard drive. Then I Used JV16 to find any SpySweeper entries in the registry, it found several and I deleted them. However, about 9 remained that I was unable to delete. I then ran REGEDIT and tried to delete them one at a time. This is an example of one of the entries…………….

HKLM\system\controlset003\enum\root\legacy_webrootspysweeperservice\0000\

The other 8 are all similar to the above. The error response I get is “Windows core returned the following error, Access denied or invalid key” Need help in finding a way to delete these 9 registry entries. I’d like to get rid of them before I install the previous version of SpySweeper then I’ll install the latest version over top of the previous version. Any ideas as to why the continuous pop-ups?

Look for the phantom device in the Device Manager:

Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539

This little batch file will automatically set the Device Manager to show phantom devices and open it for you:

----------------------------------------------------
set devmgr_show_nonpresent_devices-1
start devmgmt.msc

----------------------------------------------------

You cannot delete the keys because you do not have permission to do so, grant yourself the necessary permissions and you will be able to remove the keys. Before you do that keep in mind that there is a good reason why only the System account has permission to delete keys in the in the \Enum branch!

Before you change the permissions and delete keys please read the following:

Enum
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/regentry/30004.mspx?mfr=true

System and Startup Settings
http://technet.microsoft.com/en-us/library/bb742541.aspx

HKEY_LOCAL_MACHINE\SYSTEM\Select
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/regentry/34102.mspx?mfr=true

John

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