Re: OT. Internet ordering.

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"Shenan Stanley" wrote ...
J&P wrote:
I had problems when placing an order for some flowers on the
internet. Three attempts failed (a blank page appeared each time I
submitted the order) but my credit card was debited three times and
no flowers were received.

I was informed that I had probably 'double clicked' on the submit
button (I hadn't) and this causes a problem "that cannot be
rectified as this is the way the internet is, ie when you double
click, it doesn't give time for the system to process the order or
send a confirmation but for some reason, which I am unsure of, it
takes payment from you".
The little Basic programming that I have done, leads me to believe
that this is just a poor excuse for bad programming. But, not
having programmed for the internet, I would like a more
knowledgeable opinion(s).


Not knowing the site you chose to utilize - I cannot tell you whether it
was trustworthy and/or possibly done in an amatuerish manner.

As for you double/triple clicking... It doesn't necessarily mean you
double-clicked on the submit button (like double-clicking quickly on the
icone) usuallty that refers to someone being impatient with the load time
of the next page and/or forgetting they clicked on submit and doing it
again. This starts the server processing another thread for the same
transaction - and not knowing it.

While I am sure some check could be done to see if that transaction number
by that person given that method of payment has been handled in the last
minute or less and drop all but the first one - I am unsure if any
web-based business using such a method has gotten to a point where they
would program that instead of using a more reliable payment system
instead. ;-)

Many thanks for the reply, Shenan.

The site is quite trustworthy and I have previously ordered with no
problems.

I didn't click on the submit button more than once, I actually went through
the full order process three times, thinking that it was me missing some
info out on the final submit page. I received no confirmatory email (their
usual practice), just a three separate debits for three items not received.
I successfully completed an order on the following day - which appears to
indicate that the fault was at the suppliers end, and that three
transactions were started and invoiced but went no further. I could not
understand how double clicking could produce such a result.

Regards,

Joe









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