Re: System Reboots

"Earl Partridge" <earlpNG@xxxxxxxxxxx> wrote:

Maybe spoke too soon. I just did a reboot and within 15 minutes got one of
those windows offering to report to Microsoft (not a blue screen). The top
part
indicated:
Error Signature:
BCCode: 1000008e BCP1: C000001D BCP2:E1BF7D51 BCP3: F729C978
BCP4: 00000000 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

Does this provide any insight?


0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
is the same error as
0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
This indicates that a kernel-mode program generated an exception
which the error handler did not catch.
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

With this error code the value in parameter 2 (E1BF7D51 in your
example) is the memory address where the error occurred. If we can
identify which item (Windows component, application program, device
driver, etc.) is using that memory address then that would point to a
prime suspect.

I hope you chose the option to report this error to Microsoft. There
are two very good reasons for doing this:
1. If this is a known error with a specific cause and maybe even a
fix, you will get an immediate response with a web page showing you
this information.
2. If there is no information about your exact error condition then
the details are added into the product support dept's incident data
base. Errors with high numbers of reported incidents and especially
those with possibly serious consequences (such as STOP errors that
shut down the machine causing potential loss of or damage to data) are
selected from this data base for detailed investigation by product
support specialists.

One further point. If this same error code keeps recurring, check the
values of both parameter 1 and parameter 2 and compare these wtih
previous instances. If these parameters are consistent for repeated
instances of the error then that indicates that a software related
issue is the most likely cause. On the other hand if the error code
is the same but parameters 1 and 2 (for this specific error code) tend
to be different each time then that indicates that it is more likely
to be a hardware related issue of some kind, such as bad RAM,
overheating, power supply defective, etc etc.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
.

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