Re: Cable Modem Problem..

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"JD" wrote in message news:eQxxrr05HHA.5984@xxxxxxxxxxxxxxxxxxxxxxx

Vanguard wrote:

"JD" wrote ...

gls858 wrote:

This is usually due to the modem renegotiating it's speed on a degraded line. It's synchs at full speed on reboot and as it experiences transmission error it steps down to a lower speed. It keeps doing this until the transmissions are at an
acceptable error rate.

That appears to be what it's doing and my ISP isn't going to agree with that so my solution is to reboot? Not a big deal really, I was just curious.

So call your ISP and have them check the line. Call them when speed has dropped (because of previous high error rates). Tell them why you want them to check the line quality. The tech at the other end may only be able to measure signal strength which is not sufficient to determine quality, so you may have to schedule a field tech to come out to your house to measure line quality at the entry point to your house (they probably are not responsible for anything inside the house, like cabling to the cable modem, unless you lease their cable modem).

I called my ISP and they had me run the speed test in safemode.

You running a speed test does absolutely NOTHING to check the signal strength at the cable modem or of checking the qualify of the signal. You need to have THEM test the signal strength. For signal quality, THEY will have to send out a field tech to attach their gear to measure it.

Check transfer rate does not check signal strength or line quality although it can be affected by them.

.

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