Re: Cable Modem Problem..

Vanguard wrote:
"JD" <JD@xxxxxxxxxxxxxxx> wrote in message news:u3yg0ap5HHA.5740@xxxxxxxxxxxxxxxxxxxxxxx
gls858 wrote:
JD wrote:
Jerry wrote:
What does tech support at the cable modem manufacturer's site say?

"JD" <JD@xxxxxxxxxxxxxxx> wrote in message news:eMF1ajo5HHA.4712@xxxxxxxxxxxxxxxxxxxxxxx
Unknown wrote:
What indication do you have that it is losing speed? Could your cable provider be busy/slow?
"JD" <JD@xxxxxxxxxxxxxxx> wrote in message news:ux7Celn5HHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
I'm having a problem with my cable modem loosing speed. The only solution is to reboot the computer and the modem. Rebooting the modem doesn't work.

Is this the right newsgroup for this kind of problem?
--
JD..

I run my ISP's speed test so I can see my connection has slowed down.

Did you read my question? I run the speed test, see that my connection has slowed to a crawl, reboot the modem and the computer and the speed is back to normal. My ISP says they can't help since rebooting solves the problem. What connection software is being reset when I reboot?

I use the MSMVP HOSTS file which is rather large but rebooting shouldn't do anything if that is causing the problem?
--
JD..


It says contact your cable provider.

I think the question is pretty simple.

What is changing on my broadband connection when I reboot the computer? What setting is rebooting clearing or changing since the computer reboot is what returns the connection speed to what it was.


This is usually due to the modem renegotiating it's speed on a degraded line. It's synchs at full speed on reboot and as it experiences transmission error it steps down to a lower speed. It keeps doing this until the transmissions are at an
acceptable error rate.
gls858
That appears to be what it's doing and my ISP isn't going to agree with that so my solution is to reboot? Not a big deal really, I was just curious.

Is there anything on my computer that would log this?


So call your ISP and have them check the line. Call them when speed has dropped (because of previous high error rates). Tell them why you want them to check the line quality. The tech at the other end may only be able to measure signal strength which is not sufficient to determine quality, so you may have to schedule a field tech to come out to your house to measure line quality at the entry point to your house (they probably are not responsible for anything inside the house, like cabling to the cable modem, unless you lease their cable modem).

I called my ISP and they had me run the speed test in safemode. Since it ran four times in safemode they said it was my problem and not theirs. I've called before when the line was not working properly and they told me to take my computer back to the manufacturer which is me since I built the computer. A quick call to my neighbor who uses the same ISP revealed that he also had the same problem and then a quick call back to the ISP got the line repaired that time. I have a pretty good ISP but they have pretty bad customer support. The person I talked to didn't really know what a HOSTS file did.

If you're reading along, I have disabled my DNS Client Service to see if that fixes the problem.

--
JD..
.

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